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Catering Manager – The Hampshire Clinic
Location: Basingstoke
Hours: 40 hours per week
Salary: £32900 per annum
Are you passionate about delivering exceptional dining experiences in a healthcare setting? Due to our continued growth and expansion across all of our Healthcare Portfolios we are seeking dedicated Unit Managers to lead our catering team ensuring the highest standards of food quality, service, and patient care.
About The Role
As Unit Manager, you will be responsible for overseeing patient dining and staff feeding services, ensuring consistently high standards in food production and service delivery. Your role will involve managing and developing your team, maintaining strong client relationships, and ensuring financial, operational, and contractual targets are met.
Key Responsibilities
Service Excellence:
- Prioritise patient dining, ensuring the delivery of high-quality, nutritious meals.
- Maintain high standards in food preparation, cooking, and service.
- Implement measures for continuous improvement, addressing feedback proactively.
- Oversee hospitality and events, ensuring quality and consistency.
Team Leadership & Development
- Manage and develop a motivated and skilled catering team.
- Provide hands-on training, coaching, and support to maintain service excellence.
- Ensure employees have the necessary resources to perform at a high standard.
- Monitor performance, addressing concerns in line with company policies.
Client & Customer Engagement
- Build strong relationships with clients, ensuring their needs are met.
- Regularly review patient feedback and take action to improve satisfaction scores.
- Engage directly with patients and staff to gain insights and drive enhancements.
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Financial & Commercial Management
- Ensure financial targets, including budgets and cost controls, are met.
- Manage inventory, ordering, stock levels, and waste control efficiently.
- Oversee administration and month-end financial processes.
Health & Safety Compliance
- Ensure a safe, hygienic kitchen environment that meets all health and safety standards.
- Complete audits and follow up on action points to maintain compliance.
What We’re Looking For
- Management Experience: Strong background in managing catering operations and teams.
- Time Management: Ability to plan effectively and meet deadlines.
- Customer Focus: Passion for delivering outstanding patient and customer experiences.
- Leadership & Development: Skilled in coaching, training, and motivating teams.
- Financial Acumen: Strong understanding of budgeting, cost control, and commercial awareness.
- Adaptability: Able to handle change in a fast-paced environment.
- Stakeholder Management: Capable of building and maintaining strong client relationships.
- IT Proficiency: Comfortable using IT systems for operations management.
Required Experience & Qualifications
- Ideally 1+ years of experience as a Unit Manager or equivalent.
- Proven leadership and people management skills.
- Strong client relationship management abilities.
- Experience in financial and cost control management.
- Commitment to high standards of food quality, hygiene, and service.
If you are a results-driven, passionate catering professional ready to take on a new challenge, we’d love to hear from you!
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Benefits
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2007/87721001/52746134/STC #Medirest Signature
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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