ellenor
Catering Supervisor
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Salary: £26,772 - £27,589
Hours: 37.5 hours per week, typically Monday to Friday.
(The role requires flexibility to work occasional evenings, weekends, and bank holidays to meet service needs).
Location: Hospice, ellenor, Coldharbour road, DA11 7HQ
About the Role
We are looking for a passionate and experienced Catering Supervisor to join our dedicated team at ellenor Hospice. This is an exciting opportunity to lead a compassionate and high-quality catering service that supports patients, visitors, staff, and volunteers across the Hospice and Café environment.
As Catering Supervisor, you will oversee the day-to-day catering operation, ensuring nutritious, freshly prepared meals are delivered with dignity, care, and professionalism. You will lead and support a team of Catering Assistants and volunteers while helping to grow our café offering and income-generating initiatives.
This role is ideal for someone who combines excellent catering and supervisory skills with a warm, people-focused approach and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Supervise the daily catering operation across the Hospice and Café
- Develop cost-effective, nutritionally balanced seasonal menus that meet the needs of patients, staff, and visitors while achieving agreed food cost targets
- Ensure all food is prepared and served in line with dietary, allergen, and food safety requirements
- Lead, motivate, and support Catering Assistants and volunteers
- Assess team skills, identify training needs, and support the ongoing development and competency of Catering Assistants and volunteers
- Workforce planning to ensure appropriate staffing levels and reviewing FTE requirements to meet service needs
- Maintain high standards of cleanliness, hygiene, and compliance with HACCP and Food Safety regulations
- Support the growth of the “Fresh” café service, monitoring performance and identifying opportunities to increase revenue
- Monitor food production, portion control, and kitchen wastage, using stock management and waste reduction initiatives to maximise value
- Review supplier performance, negotiate best value where appropriate, and monitor food and consumable costs against budget
- Deliver excellent customer service and respond positively to feedback
- Support the Catering Events Coordinators with external catering, the hospice dining pods, afternoon teas, festive dinners, or buffets when required.
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About You
We are looking for someone who has:
- Previous experience in a catering, hospitality, or kitchen environment
- Supervisory or management experience within catering or hospitality
- Food Safety Level 3, HACCP, allergen awareness, or supervisory food safety training is desirable for candidates with responsibility for supervising food handlers and supporting food safety systems.
- Experience of developing nutritionally balanced menus within agreed food cost budgets
- Experience managing catering budgets and supplier relationships
- Knowledge of stock control, waste management, and procurement
- Experience of workforce planning and staff resource management
- Excellent organisational and communication skills
- A positive, flexible, and proactive approach to work
- Strong customer service skills and the ability to work compassionately with patients and families
- Experience working within a care, residential, healthcare, or hospice environment would be advantageous
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The post is subject to a DBS clearance.
UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
How to apply:
By application form either online, downloadable from our website, or by submitting a CV and cover letter to HR@ellenor.org.
CVs without a cover letter will not be considered.
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