Central and North West London NHS Foundation Trust
CCT Health Care Support Worker
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CCT Health Care Support Worker
Job Overview
A new and exciting opportunity has arisen for a skilled part-time Health Care Support Worker (HCSW) to join the development of a redesigned Nursing Care Model with the Hillingdon Care Connection Team (CCT).
The CCT comprises:
- A Guided Care Matron
- A GP
- HCSWs
- An administrator
- Well-being and support assistants
This team provides active case management for adult patients with long-term conditions to prevent unnecessary hospital admissions.
Main Duties
⚠️ Community staff travel considerable distances throughout a typical day.
All applicants must:
- Have the ability to drive
- Have access to a car
Core Responsibilities (Clinical Support)
(Note: List not exhaustive)
- Conducting home visits for clinical tasks
- Joint visits with Matrons as required
- Conducting observations and using NEWS2
- Assisting with occasional medication monitoring (max. one week)
- Performing phlebotomy
- Caring for simple wounds
- Administering eye drops (short-term)
- Supporting urinalysis and inhalation
- Checking pressure areas
- Updating and maintaining documentation
Post-Induction Expectations:
- Work independently (in compliance with CNWL policies and guidelines)
- Escalate concerns in a timely manner to the Matron or GP, who have overall clinical responsibility
Working with CNWL
We believe there’s a place for you at CNWL, a health and care organisation dedicated to transformative patient care.
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Our mission: safe, effective and person-centred healthcare – whether delivered in hospitals, community clinics, or the patient’s home.
By assembling a team of outstanding individuals, we propel our patients, teams, and organisation forward.
From mental health to learning disabilities, our diverse communities of practice offer career challenges and opportunities for growth.
Job Title: Band 3 Health Care Support Worker
Job Summary
As a Band 3 HCSW, you will be a crucial contributor to patients’ experiences, closely working with individuals, families, friends, and caregivers.
Your key contributions include:
- Embracing a professional, kind, and responsive approach to service delivery.
- Ensuring best possible clinical outcomes by:
- Updating your skills and training per evidence-based policies
- Collaborating with Registered Nurses to review and implement nature plans.
- Empowering patients through respectful partnerships when maturing and evaluating care plans.
We value multi-disciplinary collaboration. Board Level HCSWs support the team by:
- Working closely with registered nurses and other health professionals.
- Facilitating seamless care across diverse teams and services.
Person Specification
Education & Qualifications
Essential criteria:
- Proficiency in numeracy and literacy to maintain accurate records and administer medicines (if applicable).
- Spoken and written English at a level necessary to perform job requirements.
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Desirable criteria:
- NVQ Level 3 or equivalent
Experience
Essential criteria:
- Experience working with multi-disciplinary teams.
- Ability to communicate effectively with the general public, including diverse individuals.
- Experience in a fast-paced environment.
- Prior work in customer-focused roles.
Desirable:
- Healthcare/NHS experience in community or hospital settings.
- Volunteer sector involvement.
- Any background in caring professions.
Skills & Knowledge
Essential criteria:
- Copying skills for effective team communication, including face-to-face & telephone updates.
- Competency in recording accurate, up-to-date clinical information (both electronic and handwritten).
- Ability to discuss sensitive topics confidently while maintaining supportive or assertive engagement as needed.
Desirable:
- Basic knowledge of the Mental Health Act 1983.
Other Requirements
Must have:
- Readiness to undertake the Care Certificate and additional training as dictated by roles.
- Flexibility to work various shifts, including day and night duties.
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