Purpose of the Role

This is a dual role spending most of the time in the Security Control Room monitoring CCTV and some time on the shop floor. The Controller will be in control of the shopping centre staff distribution and control incidents, Access control, and answering the phones when required adhering to the Two ring rule at all times.

To monitor the CCTV cameras, give access to the site car park where permission is given by the occupiers and Building Management. Collate daily reports for Security Supervisor/Manager, Building Manager.

Key Responsibilities

• Manage all control room procedures in line with the CCTV codes of practice.
• Continuous management and monitoring of CCTV screens/systems and associated specialist security equipment.
• Ensuring strict compliance to the Data Protection Act and associated regulations.
• Make themselves aware of all things that are liable to occur on the Day shift.
• Supervise Mall Security officers to ensure that company procedures are followed and adhered to at all times.
• Liaising with service yard guard to make sure that the correct Deliveries/Contractors have access.
• Diligent management and maintenance of records/reference materials including Health & Safety records, Incident Forms, and the site Daily Occurrence Log.
• Operating the fire panel in an emergency and liaising with team to resolve issue.
• Security pass checks for occupiers/visitors/contractors to make sure they have signed into control beforehand.
• Manage and monitor all access control system.
• Continual management and monitoring/policing of site radio systems.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company policies.
• Controlling and prioritizing incidents ensuring all key personnel are kept fully informed at all times and agreed escalation procedures are followed.