Gateshead Council
CCTV Control Room Operative
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Who We Are & What We Stand For
Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.
We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.
We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.
At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.
Keeping people safe, connected, and secure 24/7
You’ll be part of a dedicated multi-storey housing team focused on creating safe, secure and thriving communities for residents. Working closely with colleagues across housing, IT, investment teams, and external partners such as the police, you’ll play a key role in transforming our high-rise buildings into smart, connected environments. This is a fast-paced, collaborative team where technology, customer service and community safety come together to improve the daily lives of residents.
Eyes on safety. Actions that matter.
What you will get to do
- Monitor CCTV systems across access points, communal and external areas, ensuring safety and security at all times
- Respond to incidents, emergencies and anti-social behaviour, recording and reporting accurately and ensuring appropriate services are contacted
- Manage access to buildings, supporting tenants and visitors while maintaining secure entry systems
- Provide excellent customer service to residents through communication systems and direct interaction
- Support the development of ‘smart buildings’, working with internal teams and contractors to implement new technology
- Work collaboratively to coordinate service requests, repairs, maintenance and cleaning with wider teams
- Use CCTV and technology proactively to deter anti-social behaviour and support investigations, including providing footage and statements
- Monitor alarm systems (including fire and access control), following correct procedures when activated
- Complete system checks to ensure CCTV and safety equipment are fully operational
- Produce reports and liaise with Local Housing Offices and other services
- Promote inclusion, equality and partnership working, including supporting joint working with agencies such as the police
- Work a shift-based rota covering 365 days per year, operating on a 6-week rolling rota, with working hours between:
- Monday to Thursday: 8:00am 10:00pm
- Friday to Saturday: 8:00am midnight
- Sunday: 11:00am 8:00pm
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Where technology meets community care
What You Will Bring
- A good standard of education or equivalent experience, including numeracy and literacy at Level 2 or above, and an SIA licence (or willingness to obtain)
- Hands-on CCTV and security awareness, including monitoring systems, reviewing incidents and understanding safety protocols
- Strong communication and customer service skills, both written and verbal, with the ability to build rapport with diverse customers
- Ability to work independently and use initiative, responding quickly and effectively in emergency or high-pressure situations
- Solid ICT skills, including use of Microsoft Office and multi-tasking across systems
- Good understanding of health & safety, equality & diversity, and working in an inclusive environment
- Effective time management, problem-solving and decision-making skills, with the reliability to follow procedures and remain dependable in a shift-based role
What’s In It For You
- Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
- Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
- Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
- Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
- Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
- Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
- Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
- Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).
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Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
How To Apply
You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.
We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.
If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via
Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.
Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.
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