Mitie Cleaning & Hygiene Services
CCTV Operator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
CCTV Operator / Key Holder
Job Overview
We are looking for a reliable, professional, and motivated CCTV Operator / Key Holder to join our team.
As a CCTV Operator / Key Holder, you will help maintain a safe and secure environment by monitoring CCTV systems, responding to incidents, communicating with clients and visitors, and following company procedures at all times.
Key Responsibilities
- Monitor CCTV systems and report any suspicious or unusual activity.
- Answer telephone calls from clients, visitors, and authorised personnel in a professional and courteous manner.
- Record, log, and escalate incidents when required.
- Complete accurate incident reports and daily records.
- Carry out key holder duties, including responding to alarm activations and opening or securing premises where authorised.
- Follow company CCTV operating procedures and security policies.
- Work closely with colleagues, clients, and emergency services when necessary.
- Maintain confidentiality of all information obtained during your duties.
- Ensure all records are accurate, factual, and completed in a timely manner.
- Report equipment faults or security concerns promptly.
- Provide excellent customer service while maintaining a professional approach.
Requirements
- Good communication and customer service skills.
- Ability to remain calm under pressure.
- Good attention to detail.
- Basic computer skills.
- Ability to write clear and accurate reports.
- Reliable, punctual, and trustworthy.
- Able to work independently and as part of a team.
- Previous CCTV or security experience is desirable but not essential (training may be provided where appropriate).
- Valid SIA CCTV BAdge.
Data Protection and Confidentiality
Successful Applicants Will Be Expected To
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Handle personal information lawfully, fairly, and securely.
- Follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all company data protection procedures.
- Access CCTV footage and personal information only when authorised and for legitimate business purposes.
- Keep all information confidential and never share footage or personal data without proper authorisation.
- Report any suspected data breaches or information security concerns immediately in line with company procedures.
CCTV Compliance
All CCTV operations must be carried out in accordance with:
- Company CCTV policies and procedures.
- UK data protection legislation.
- The Information Commissioner's Office (ICO) guidance on the appropriate use of CCTV and surveillance systems.
- Any client-specific instructions and site operating procedures.
What We Offer
- Competitive pay.
- Full training and ongoing support.
- Opportunities for development.
- Uniform provided
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location