Mitie Cleaning & Hygiene Services
CCTV Operator
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About The Role
You will be responsible for delivering a high-quality security service, protecting people, property and assets while ensuring full compliance with site procedures and customer expectations.
Job Overview
To protect the customer's property, people and/or assets by delivering security services in line with the site's published Assignment Instructions (AIs) and any subsequent updates. To consistently meet and/or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), taking full responsibility and accountability for performance and contributing to the ongoing retention of the contract. To actively engage in training and continuous self-development to maintain and improve competence within the role.
Main Duties
Operations
Ensure compliance with all company policies, procedures, and relevant legal and regulatory requirements, as directed by the Security Account Manager and in line with UK legislation and guidance. Complete all tasks and duties as outlined in the Assignment Instructions (AIs) to a consistently high standard. Regularly review Assignment Instructions to remain up to date with any changes and proactively suggest improvements to enhance service delivery. Maintain full compliance with industry and statutory requirements, including holding a valid SIA licence (Security Guarding or Door Supervision), which must be worn at all times whilst on duty. A CCTV (PSS) SIA licence is also required as per customer requirements. Complete any additional contractually required training courses. Follow all instructions and procedures appropriately, maintaining a professional and cooperative approach. Work in a structured, methodical, and organised manner at all times.
Training
Complete all required training and competency assessments within agreed timeframes. Undertake additional training as directed to support ongoing development and improve performance. Make effective use of technology to support role requirements and develop knowledge and skills. Ensure all licences are renewed in a timely manner (a minimum of 16 weeks prior to expiry).
Security and Health & Safety
Identify and report any health and safety hazards or concerns immediately. Remain vigilant to risks, threats, or changes within the environment and take appropriate action to minimise disruption, loss, or damage. Use initiative and escalate concerns where necessary, particularly where situations may become unsafe or threatening. Maintain a professional and calm approach when dealing with challenging situations or individuals. Accurately record all incidents in a notebook at the earliest opportunity to support reporting requirements. Adhere to all schedules and demonstrate commitment to both Mitie and the customer. Ensure check calls are completed in line with the timings set within the Assignment Instructions. Report all incidents promptly to the Communication Centre and emergency services where applicable.
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What We Are Looking For
Previous security experience Valid SIA Licence (essential) SC Clearance (desirable)
Our market-leading benefits package is designed to support your lifestyle and wellbeing.
You will have access to a virtual GP service for you and your household, offering expert advice via phone or video. We also provide financial wellbeing support through Salary Finance, including access to a portion of earned pay before payday and competitive loan options.
Through our flexible benefits platform, Choices, you can tailor your package to suit your needs — including purchasing additional annual leave, critical illness cover, dental care, or discounted technology.
Additional Benefits Include
High street discounts via MiDeals Cycle-to-work scheme Life cover (up to 4x salary) Enhanced pension contributions Save-as-you-earn scheme Mitie Matching Share Plan (including free share opportunities)
We recognise great work through our Mitie Stars programme, with monthly rewards and an annual top prize of up to £10,000.
We are committed to developing our people, offering a wide range of learning and development opportunities to support career progression.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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