Formula One Autocentres
Center Manager
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Company Description
Formula One Autocentres is one of the largest independently owned autocentre chains in the UK, offering motorists a professional and affordable alternative to national fast-fit brands. As a family-run business led by shareholders Phil and Leon Glencross, the company focuses on delivering high-quality products and services at highly competitive prices.
With over 130 state-of-the-art autocentres and more than 800 highly trained team members, Formula One Autocentres operates seven days a week to provide a full range of vehicle services, including tyres, exhausts, batteries, brakes, clutches, MOTs, and servicing.
The business has built a strong reputation by combining clean, modern premises, high-tech equipment, and skilled technicians with a commitment to continuous innovation to meet evolving customer needs. This customer-focused approach has created a loyal client base and supports ongoing growth across the UK.
Role Description
The Center Manager role at Formula One Autocentres is a full-time, on-site position based in Warrington.
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The Center Manager is responsible for:
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- Overseeing daily operations within the autocentre
- Managing staff
- Coordinating service workloads
- Ensuring that all customer appointments and walk-in services are delivered efficiently and to a high standard
This role involves:
- Monitoring performance targets
- Managing stock levels
- Maintaining equipment and facility standards
- Ensuring compliance with all safety, quality, and regulatory requirements
The Center Manager supports and develops team members through coaching and scheduling, promotes excellent customer service, and handles escalated customer issues in a professional manner.
The position also includes:
- Contributing to local marketing activities
- Managing cost controls
- Supporting revenue growth while maintaining Formula One Autocentres’ reputation for reliability and value
Qualifications
- Experience in automotive service operations or a similar environment, with a solid understanding of vehicle servicing, MOTs, and fast-fit services.
- Strong people leadership and team management skills, including staff supervision, scheduling, coaching, and performance management.
- Customer service and communication skills to build trust with motorists, handle inquiries, and resolve issues effectively.
- Organizational and problem-solving abilities to manage multiple tasks, prioritize workloads, and maintain operational efficiency.
- Basic financial and commercial awareness, including familiarity with KPIs, cost control, and revenue generation within a service-based business.
- Competence with computer-based systems for booking, inventory management, and reporting; comfort with learning new digital tools.
- Knowledge of health and safety practices and regulatory requirements relevant to automotive centres.
- Previous supervisory or management experience in retail, automotive, or service industries is highly beneficial.
- A valid driving license and the ability to work flexible hours, including weekends, as required.
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