Trane Italia
Central Service Administrator-1
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Central Service Administrator-1
Central Service Administrator – On-Site (5 days per week)
About the Role
At Trane Technologies, we’re world leaders in climate solutions for buildings, homes, and transportation—innovating for sustainability and efficiency every day. This isn’t just how we do business; it is our business. Do you think big, see challenges as opportunities, and want to drive impact? Join us as a Central Service Administrator and help redefine what’s possible for a healthier planet—and a better future.
The Opportunity
Trane Technologies designs career paths that allow you to thrive at work and at home, shaping meaningful change every day. As a Central Service Administrator, you’ll lead administrative support across service operations, ensuring smooth coordination, compliance, and data-driven performance tracking.
Your Impact
Depot Service Support
- Handle incoming service calls with professionalism and speed
- Log and document customer issues accurately
- Schedule and allocate engineers based on skill sets and availability
- Optimise engineer routes to minimise downtime
Processing Support
- Provide administrative assistance to installation teams when required
Contract Support & Planning
General Contracts:
- Assist in setting up, renewing, and managing service contracts
- Collaborate with internal teams and customers to implement contract terms
- Update records of contract activities and schedules
- Monitor contract performance and coordinate with service centres to meet targets
Technical/Knowledge Account (TKTK) Contracts:
- Manage tailored agreements with internal teams and account managers
- Liaise with service centres to ensure contractual obligations are met
- Prepare bespoke planning documents for TKTK accounts
- Track service delivery against contract KPIs
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Warranty Claims & Manufacturer Re-works
- Process warranty claims promptly and accurately with suppliers/manufacturers
- Maintain a warranty register and follow up on outstanding claims
- Support engineers in gathering claim documentation
- Liaise with parts control for warranty parts processing
- Identify and escalate recurring warranty issues or trends
- Oversee manufacturer re-work campaigns
Compliance Support
- Maintain compliance records for:
- Customer vehicles (Fleet Management)
- F-Gas inspections and certification
- Tail Lift regulations (LOLER compliance)
- Ensure adherence to legal and company standards
- Schedule and track mandatory inspections/testing
- Prepare audit-ready documentation and assist in external checks
Customer Reporting & KPI Monitoring
- Generate regular reports on performance metrics and KPIs
- Ensure accurate, timely data delivery to customers
- Analyze service trends, compliance gaps, and operational improvements
- Escalate issues flagged in reports
- Act as a central point of contact for key accounts
What You’ll Bring
Essential Skills & Experience
- Proven experience in service administration or a similar support role
- Strong organisation, planning, and attention to detail
- Ability to manage multiple tasks and prioritise deadlines
- Exceptional communication skills (written and verbal)
- Proficiency in Microsoft Office Suite, particularly Excel and reporting tools
- Familiarity with IFS and compatible service portals
- Knowledge of compliance regulations, such as:
- F-Gas (or equivalent)
- LOLER (for Tail Lifts) (advantageous)
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Qualifications
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Minimum GCSEs (or equivalent) (Further education or business qualifications desirable)
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Training/qualifications in compliance management or contract administration (a plus)
Key Traits
- Flexibility during peak reporting periods or compliance audits
- Ability to work collaboratively across teams
Why Join Trane Technologies?
We’re climate innovators committed to bold commitments. Beyond competitive compensation, we provide:
- Meaningful work that drives global sustainability
- A supportive culture with flexibility to balance life
- Growth opportunities for a fulfilling career
- Comprehensive benefits for you and your family
Diversity & Inclusion
We strive for equality—offering accommodations where needed for fair recruitment (contact: app_accommodations@tranetechnologies.com).
Ready to challenge what’s possible? Begin your journey with us. Learn more about careers with Trane Technologies..
We champion an inclusive culture. Unless specified otherwise, all qualified applicants will be considered without regard to race, religion, sexual orientation, or any other legally protected status.
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