trane technologies
Central Service Administrator-2
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Central Service Administrator-2
Be a part of our mission!
At Trane Technologies, we’re a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. It’s our responsibility to put the planet first. Our mission is simple—sustainability is not just how we do business; it’s our business.
Do you dare to see the world’s challenges as impactful possibilities? Do you want to contribute to making a better future? If you answered yes, we invite you to boldly challenge what’s possible for a sustainable world.
[Now Hiring] Central Service Administrator
Job Location:
On-site (5 days a week)
Job Summary
The Central Service Administrator is a pivotal role that supports service operations by managing administrative tasks related to service contracts, compliance, warranty claims, and customer reporting. This position ensures operational efficiency, contract compliance, and accurate performance tracking through essential documentation, reporting, and KPI management.
The Central Service Administrator also provides critical support to depot service teams, facilitating seamless coordination and communication to enhance overall service delivery effectiveness.
Key Responsibilities
Depot Service Support
- Answer and manage incoming service calls promptly and professionally.
- Log service requests and ensure accurate documentation of customer issues.
- Schedule and allocate engineers for service tasks based on skill sets and availability.
- Optimise executing routes and schedules to maximise efficiency and minimise downtime.
Processing Support for Depot Operation
- Support the installation team as required.
Contract Support and Planning
- Provide administrative backing for the setup, renewal, and management of service contracts, including service bookings.
- Liaise with internal teams and customers to confirm contract terms are correctly documented and implemented.
- Maintain up-to-date records of contracts, activities, and schedules.
- Monitor contract performance and support operational planning & service center liaison to meet service delivery targets.
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TKTK Contract Support and Planning (Tailored Knowledge-Based or Key Account Contracts)
- Administer specific contract requirements for TKTK accounts.
- Coordinate with service teams and account managers to ensure contractual obligations are met.
- Prepare bespoke planning documents and reports for TKTK accounts.
- Track service delivery milestones against contract KPIs.
Warranty Claims & Manufacturer Re-Works Administration
- Process warranty claims with suppliers and manufacturers in a timely and accurate manner.
- Maintain a warranty register and follow up on outstanding claims.
- Support technicians and service teams in gathering required documentation for claims.
- Liaise with parts controllers for timely warranty parts returns and processing.
- Monitor trends in claims and escalate recurring warranty issues as necessary.
- Action, monitor, and review manufacturer re-work campaigns.
Compliance Support (Including F-Gas and Tail Lift Regulations)
- Assist with maintaining up-to-date compliance records, including Fleet Management, F-Gas and Tail Lift inspections & certifications.
- Ensure adherence to legal and company compliance standards.
- Schedule and track mandatory inspections and testing.
- Support service centre control and planning.
- Maintain audit-ready documentation and assist with external inspections.
Customer Reporting & KPI Monitoring
- Generate regular customer reports, including performance metrics and key performance indicators (KPIs).
- Ensure accuracy and timeliness of reports delivered to customers.
- Provide insights and analysis on service performance, contract compliance, and operational trends.
- Collaborate with operational teams to address challenges highlighted in reports.
- Act as a central point of contact for key accounts.
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Key Skills & Experience
- Proven experience in administrative support roles (preferably in service administration or compliance-related fields).
- Strong organisational and planning abilities.
- Exceptional attention to detail with a high level of data accuracy.
- Ability to manage multiple tasks and deadlines efficiently.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite, focusing on Excel, reporting tools and IFS systems.
- Familiarity with compliance regulations (e.g., F-Gas and LOLER for Tail Lifts) is highly desirable.
- Experience with warranty systems and customer service portals is a bonus.
Qualifications
- Minimum of GCSEs (or equivalent qualifications).
- Additional training or certifications in compliance management or contract administration are advantageous.
Working Conditions
Requires flexibility during peak periods, such as quarterly reporting or compliance audits.
We boldly go.
At Trane Technologies, we offer competitive compensation and comprehensive benefits, alongside programs to help you thrive at work and at home.
We support equality and opportunity—all qualified candidates will receive consideration without regard to race, gender, sexual orientation, disability, or any protected status.
Join us in pursuing sustainable innovation. Visit [Trane Technologies Careers] to apply today.
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