Trane Technologies
Central Service Administrator-2
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Central Service Administrator-2
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Where Is The Work On-Site (5 days)
Job Title: Central Service Administrator
Job Summary
The Central Service Administrator is a critical role focused on enhancing service operations through the management of administrative processes related to service contracts, compliance, warranty claims, and customer reporting. This position ensures that service operations remain efficient, compliant, and aligned with contract performance metrics. Key aspects include maintaining essential documentation, generating accurate reports, and coordinating with depot service teams to optimise service delivery.
Key Responsibilities:
Depot Service Support
- Answer and manage incoming service calls with professionalism.
- Log service requests and ensure meticulous record-keeping of customer issues.
- Schedule and allocate engineers based on skill sets and availability.
- Optimise engineer routes and schedules to maximise efficiency and reduce downtime.
- Provide support to the installation team when necessary.
Contract Support and Planning
- Offer administrative support for setting up, renewing, and managing service contracts, including coordinating service bookings.
- Liaise internally and with customers to ensure contract terms are accurately documented and executed.
- Maintain updated records of contract activities and schedules.
- Monitor contract performance and support operational planning across service centres to meet delivery targets.
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TKTK Contract Support and Planning (Tailored Knowledge-Based/Key Account Contracts)
- Manage specificities of TKTK contracts, coordinating with service teams and account managers.
- Ensure that contractual obligations are met through liaising with service centres.
- Develop bespoke planning documentation and bespoke reports for TKTK accounts.
- Track service delivery milestones against contract KPIs.
Warranty Claims and Manufacturer Reworks Administration
- Process warranty claims with suppliers and manufacturers in a timely and accurate manner.
- Maintain a warranty register and follow up on outstanding claims.
- Support technicians and service teams in gathering required claim documentation.
- Liaise with parts controllers to ensure timely returns and processing of warranty parts.
- Monitor trends and escalate recurring warranty issues as necessary.
- Oversee, monitor, and review manufacturer re-work campaigns.
Compliance Support (Including F-Gas and Tail Lift Regulations)
- Assist in maintaining up-to-date records for compliance, including Fleet Management, F-Gas, and Tail Lift inspections and certifications.
- Ensure strict adherence to legal and company compliance standards.
- Schedule and track mandatory inspections and testing.
- Support service centre control and planning.
- Maintain audit-ready documentation and assist with external inspections.
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Customer Reporting and KPI Monitoring
- Generate regular customer reports, including performance metrics and KPIs.
- Ensure accuracy and timely delivery of reports to customers.
- Provide insights and analysis on service performance, contract compliance, and operational trends.
- Collaborate with operational teams to address concerns highlighted in reports.
- Serve as a central point of contact for key accounts.
Key Skills and Experience
- Proven experience in service administration or a similar administrative support role.
- Strong organisational and planning abilities; adept at managing deadlines.
- Exceptional attention to detail with a focus on accuracy.
- Ability to juggle multiple tasks and prioritise effectively.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite, particularly Excel and reporting tools; familiarity with IFS is advantageous.
- Background working within compliance regulations (such as F-Gas and LOLER for tail lifts) is a bonus.
- Experience using warranty systems and customer service portals is preferred.
Qualifications
- Minimum of GCSEs (or equivalent); additional qualifications in business administration are desirable.
- Training or certification in compliance management or contract administration is an asset.
Working Conditions
- Expect flexibility during peak reporting periods or audits.
All qualified candidates receive equal consideration. Trane Technologies is committed to fostering an inclusive environment and values diversity among its team.
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