Central Technology Center - 3rd Shift Operator, Full-Time

Supervisory Responsibilities

• This job has no supervisory responsibilities.
• This job is subject to the supervision of CTC Shift Supervisors.

Competency

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks very clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences. Educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

Qualifications

• High School diploma or General Education Degree (GED)
• Minimum of 18 years of age
• Ability to pass a criminal background check and drug test
• Minimum of 1 year of customer service experience.
• Preferred: Minimum of 1+ years of experience in a physical Security Operations Center (SOC), a GSOC, or experience in security and/or law enforcement positions or dispatch centers.
• Requires a year of related experience in any of the following categories: crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
• Experience in alarm monitoring
• Working knowledge of mass notification tools.
• Ability to rapidly analyze large amounts of information while maintaining composure during high-stress circumstances.
• Prepared to work in a 24/7 operations center on a designated shift where flexibility to cover extra hours as needed.
• Preferred: An Associate's and/or Bachelor’s Degree in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Emergency Management, Homeland Security, etc.)
• Prior camera and/or alarm integrator experience is a plus.
• Tennessee Alarm Monitoring License or the ability to obtain.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Ability to type at least 45 wpm.
• Proficient in Microsoft Windows 10 and Microsoft Office Products, including Outlook.

Certificates, Licenses, Registrations

• Valid Driver's License

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel.
• The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus, and ability to see and distinguish basic colors.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may