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Market Place Shopping Centre
Market Place Shopping Centre is a vital community hub on Burgess Hill's main street, serving as both a retail destination and social gathering place for local residents in West Sussex. The centre combines retail outlets and coffee shops that attract regular visitors who rely on it for daily needs and community connections.
With new letting negotiations currently underway, Market Place is demonstrating continued growth and attractiveness to prospective tenants. This expansion reflects confidence in the centre's established role as a thriving community cornerstone.
As part of the onsite team working alongside security and cleaning personnel, you'll help maintain the safe, welcoming environment that makes Market Place special to Burgess Hill residents. The collaborative approach between all staff ensures visitors feel secure and comfortable, whether running errands, meeting friends, or enjoying the social atmosphere.
Your role contributes to preserving the high operational standards that both regular visitors and potential new tenants value, supporting Market Place's continued success as Burgess Hill's central meeting point and important community asset.
Job Opportunity: Facilities or Shopping Centre Manager
We're looking for a dynamic and experienced Facilities or Shopping Centre Manager to lead the day-to-day operations of this prestigious shopping centre.
The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.
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Reporting to the FM Lead
The Facilities or Shopping Centre Manager will be responsible for the following key themes:
Leadership and Team Management
- Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team
- Foster a culture of excellence, teamwork, and continuous improvement
- Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively
Client Support and Asset Management
- Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value
- Represent the clients’ interests within the local community
Stakeholder Engagement
- Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services, and customers
- Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence
Service Charge Management
- Drive value for money by managing the service charge budget efficiently and transparently
- Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs
- Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems
KPIs
- Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA
- Regularly review performance against targets and take proactive measures to address any shortcomings
- Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success
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Onsite Health and Safety (H&S) Responsibility
- Ensure compliance with all relevant health and safety legislation, regulations, and best practices
- Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning via JLL’s Vision system
- Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders
Qualifications and Skills
- Diploma in SCM, or Revo Place Management (preferred)
- Bachelor's degree in Business Administration, Real Estate, or related field (preferred)
- Proven experience in shopping centre or property management within the UK market
- Strong leadership and team management skills
- Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels
- Sound financial acumen with experience in managing service charges
- Demonstrated ability to achieve KPIs and consistently deliver results
- In-depth knowledge of health and safety regulations and best practices
- Proficiency in using property management systems and software
If you have a passion for retail, a customer-centric approach, and the ability to drive success in a complex and dynamic environment, we invite you to submit your application.
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