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CFS Invoicing Administrator
Senior Financial Analyst
About Halfords Commercial Fleet Services
Halfords’ Commercial Fleet Services (CFS) is a leading UK provider of vehicle maintenance, compliance, and 24/7 breakdown services for commercial fleets. We support businesses of all sizes—from logistics and transport to healthcare and logistics—by ensuring their commercial vehicles remain operational, compliant, and cost-efficient.
Our operation spans three high-quality brands:
- Universal Fleet Services
- Lodge Tyre Fleet Services
- McConechy’s Commercial Fleet Services
Key to this is a unified, customer-focused culture—one where teamwork, expertise, and innovation drive operational excellence.
About the Role: CFS Invoicing Administrator
This critical operational role ensures the financial accuracy, customer trust, and operational efficiency of Halfords CFS. You will serve as a bridge between customers, depots, and internal teams, ensuring invoices are processed seamlessly, accounts are maintained meticulously, and customers receive exceptional service.
As the Invoicing Administrator for CFS, you will:
- Support 24/7 fleet services operations at Universal Fleet Services, Lodge Tyre Fleet Services, and McConechy’s
- Work with a customer-centric mindset, collaborating with colleagues to smarten up every interaction
- Uphold Halfords’ CFS Values—providing quick, reliable, and professional service
Shift Pattern
The role runs Monday to Friday, with two shift schedules:
- 8:00 AM – 4:00 PM
- 9:00 AM – 5:00 PM
Occasional Saturday work may be required to support peak demand, but this is vital for ensuring reliable service.
Key Responsibilities: Driving Financial Integrity & Service Excellence
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Account management & reporting
- Maintain ownership of customer ledgers within internal systems, ensuring accuracy via BI-generated performance metrics
- Monitor account health, track spending, and flag anomalies for action
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High-volume invoice processing
- Process sales invoices efficiently, adhering to company procedures and deadlines
- Verify all documentation—ensure delivery notes, advice notes, and customer orders align with invoicing requirements
- Double-check accuracy before sending out invoices and statements
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Customer service & stakeholder relations
- Respond professionally to customer and team inquiries (phone, email, internal queries)
- Resolve invoice disputes and ensure friendly, effective stakeholder dialogue
- Provide prompt, clear, and accessible support to maintain trust and operational flow
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Statement & reporting excellence
- Compile and distribute accurate customer statements and management reports
- Analyse trends and provide actionable insights to management teams
- Ensure all customer information is up to date and securely managed
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Operational support & flexibility
- Assist depot and administrative teams with system queries, IT queries, and ad-hoc tasks
- Adapt to unexpected priorities, shifting focus as needed to support the business
- Play an active role in improving efficiency wherever possible
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Frontline culture & advocacy
- Live the Halfords CFS Values, promoting collaboration and positive engagement across teams
- Showcase professionalism and initiative in daily interactions
About You: The Ideal Candidate
You will thrive if you have: ✔ Strong administrative skills – meticulous attention to detail, fast yet accurate in a fluent workflow ✔ Crystal-clear communication – both written (emails, reports) and verbal (phone calls, team discussions) ✔ Self-management prowess – ability to organise, prioritise, and complete tasks efficiently under pressure ✔ IVR-friendly personality – Customer service is at the heart of all we do; enthusiasm for brick-and-mortar or digital interactions is key ✔ Adaptability & resilience – comfortable working in a fast-paced, dynamic environment where changing demands are routine ✔ Logical problem-solving – can diagnose issues with clarity, propose solutions, and work independently where needed ✔ Excellent spreadsheet mastery – confident in Microsoft Excel (basic functions, pivot tables, data analysis) and Microsoft Word ✔ Tech-ready mindset – eager to learn and adapt to new systems, bespoke IT platforms, and industry tools
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Soft skills to watch for:
- Proactive – not just problem-solving, but getting ahead of issues
- Positive & resilient – can handle frustrations whilst keeping a clear, solutions-focused approach
- Ready to grow – eager to embrace challenges, build expertise, and take initiative
Why Join Halfords Commercial Fleet Services?
1. Opportunity and Growth
- Invest in your career development—we equip you to excelll in your current role and beyond
- Career growth—extend into new areas, upskill with local mentors, or take on stretch projects
- Flexibility, from day one: Upon completing your training at the Stafford Support Centre, you’ll be eligible to work remotely 2 days a week as you become a key part of the team
2. Halfords Advantages: Discounts, Special Offers, Wellbeing
🔧 Exclusive Halfords perks – discounts on union wear, fleets’ parts and accessories, car servicing, and cycling equipment 🏠 More than just work – we want you to ** thrive** – Discounts across the Halfords suite of products, helping you save every day 👁 Wellbeing & Inclusion – part of our ethos is making work a source of positivity and energy 🌈 Inclusive by Design – Colleague Networks support both diversity and individual professional development
3. And So Much More
At Halfords, we’re proud of our family culture—this is more than a job; it’s about making a difference to hundreds of businesses each day, connecting trust and turnaround.
Are you ready to move efficiently into our Commercial Fleet Services family? We believe diversity makes our team stronger, so come as you are—we want to hear from you!
We’re an equal opportunities employer, dedicated to fostering a workplace where everyone belongs and can succeed.
⚠ Note: Whilst this role offers a structured standard training-to-workflow development, the key lies in your proactive ingenuity—so even if you feel you share only some of the skills, we’d love to see you apply!
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