Scottish Legal Complaints Commission
Chair and Consumer Panel Members
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Chair and Consumer Panel Members Scottish Legal Complaints Commission (SLCC)
Location: Meetings held in Edinburgh / hybrid Salary: A day rate of £250 per day (2026/27 rate) for Members and £354 per day for the Chair
About SLCC
The Consumer Panel is an independent group of specialists dedicated to improving the experience of consumers of legal services. For over a decade, the Panel has influenced thinking across the legal sector on accessibility, vulnerability and fairness within the legal complaints and regulatory system.
Acting as a critical friend to the Scottish Legal Complaints Commission, the Panel ensures the consumer voice remains central to policies, processes and decision-making. Through research, insight and advocacy, the Panel highlights what people need from legal services and champions consumer-focused reform across the sector.
As new legislation reshapes legal services regulation in Scotland, the Consumer Panel will play an increasingly important role in ensuring reforms reflect the real experiences of consumers.
About the Roles
Chair of the Consumer Panel
The Chair will provide leadership and strategic direction to the Panel, ensuring it delivers on its vision and priorities. Responsibilities include leading meetings, coordinating advice and recommendations to regulators, acting as the key liaison with the SLCC, overseeing onboarding of new members and presenting the Panel’s annual report.
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Consumer Panel Members
Panel Members will contribute informed, consumer-focused insight to influence decision-making across the legal regulatory system. Members will participate in discussions, contribute to research and projects, support stakeholder engagement and help improve accessibility and consumer experience within legal services.
About You
We are seeking individuals who are passionate about protecting and promoting consumer interests, particularly for vulnerable or disadvantaged groups. You may bring experience in areas such as:
Consumer advocacy or policy Regulation and oversight Research, analysis or social science Customer service or complaints handling Supporting vulnerable or disadvantaged consumers Other relevant expertise gained through professional, voluntary or lived experience
You will also demonstrate:
Strong communication and influencing skills Independent thinking and sound judgement The ability to collaborate constructively within a team A commitment to equality, diversity, inclusion and human rights
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Applications are particularly welcomed from people who reflect the diversity of the communities we serve, including disabled people and individuals from ethnic minority backgrounds.
To apply, please visit https://www.aspenpeople.co.uk/microsite/slcc/ for full information and to upload your CV and cover letter (as one document).
Please specify on your application whether you are applying for the Chair, Panel Member, or both roles.
For a confidential discussion, please contact Donogh O’Brien on 07795 812 574, Katharine Price on 07899 791 508, or Gillian Blackadder at Aspen People 07475 035 621. The office number is 0141 212 7555
Recruitment Timeline
Closing date for Applications: Monday 6th July 2026
In person interviews for the Chair: Friday 17th July 2026 (the successful Chair will form part of the panel to choose the Members on the below interview dates).
Interviews for the Members: Monday 24th and Tuesday 25th August
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