TEKsystems
Change And Adoption Lead
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Change and Adoption Lead
About the Role
As the Change and Adoption Lead, you will take ownership of driving global digital transformation across our organisation. This is a vital role focusing on engaging stakeholders, managing change resistance, and ensuring successful adoption of key initiatives.
Key Responsibilities
Engagement
- Collaborate with the programme team to articulate the "case for change", including the "Why", "What", and "How".
- Engage with senior stakeholders to clearly convey the programme vision and end state.
- Utilise storytelling to manage engagement and deployments across timeframes.
- Develop a plan to engage regional leads and drive local transformations.
- Build and inspire a sponsor coalition and change network to champion adoption.
- Define a change and adoption approach for the digital transformation initiative.
- Proactively anticipate and manage resistance to change.
Adoption Responsibilities
- Define KPIs measuring success and establish benchmarks (lead and lag indicators).
- Report progress against metrics to the programme team and develop targeted action plans for areas needing additional support.
- Oversee and ensure the success of deployments by implementing action plans and mitigatory strategies.
User Experience Research
- Identify the need for user research and pinpoint key personas for engagement.
- Convert research results into actionable outputs such as training programs, communication strategies, or targeted engagement plans.
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Marketing and Branding
- Visualise and innovate with fresh ways of introducing products using marketing and branding concepts.
- Develop bold, creative marketing campaigns with attention-grabbing material, colours, and concepts.
- Leverage social media channels to promote initiatives.
- Host in-person and hybrid sessions to excite and educate customers.
- Explore AI integration for cutting-edge marketing and branding strategies.
Training
- Lead the creation of diverse training content (e.g., self-paced, classroom, on-demand, gamified learning) to align with various behavioural learning preferences.
- Ensure the business is set up to effectively adopt the change through comprehensive training offerings.
Communications
- Design a multi-channel, flexible, and scalable communication approach.
- Define key messages, identify communication channels, and balance mass outreach with targeted impact.
Programme & People Leadership, Problem Solving
- Work closely with programme and leadership teams to align on timelines, sequencing, inclusions, and exclusions.
- Participate in regular stand-ups, deliver timely responses, and collaborate effectively.
- Identify and remove roadblocks, ask necessary questions, take ownership of problems, and escalate responsibly with viable solutions.
- Manage risks and issues via tracking mechanisms, engaging key team members as needed.
Experience
Required:
- Experience in managing change within a global digital transformation programme.
- Background in a banking or matrix organisation, with relevant experience in change projects.
- Proven skills in communication, storytelling, and influencing stakeholders.
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Desirable:
- Strong written and verbal communication skills.
- Data-driven approach to tracking change metrics.
Required Capabilities
- Grit and resilience, with the ability to drive results at pace.
- Capacity to build partnerships and manage relationships within a change network.
- Proficiency in change management, storytelling, and stakeholder engagement.
- Content creation, creative problem-solving, talent for disruptive thinking, and marketing/branding skills.
- Effectiveness in using AI for guiding product adoption, customer outreach, and innovative campaigns.
- Ability to analyse ambiguity, solve problems, think critically, and communicate rationale.
- Strong independent decision-making, leadership for self and others.
Job Details
- Job Title: Change and Adoption Lead
- Location: Birmingham, UK
- Employment Type: Contract
About the Organisation
Trading as TEKsystems. Part of Allegis Group Limited. For more information, visit their website or review their privacy notice.
Changes to employment law or shorter notice periods may impact the contract type and duration mid-engagement. Offer subject to necessary Due Diligence, eligibility checks, and qualifications.
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