Edenred PayTech
Change and Implementation Manager
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Change and Implementation Manager
Change & Implementation Manager
Location: Swindon (UK) Department: Operations Reports to: Platform Availability Manager Salary: £42,000
About the Role
We’re looking for a world-class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end-to-end accountability for how technology and business change is governed, executed, and embedded in a high-volume, regulated, and fast-moving payments environment.
You’ll provide strategic direction, lead and develop a high-performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.
A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices.
What You’ll Be Doing
Leadership & Strategy
- Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.
- Set the strategic direction for Change, Release, and Implementation governance, aligning with organisational and execo expectations.
- Own and deliver the roadmap for process maturity, tooling evolution, and automation.
- Represent Change & Implementation at senior and executive-level forums, providing insight, assurance, and escalation.
Change, Release & Implementation Governance
- Oversee end-to-end change governance, including TRM, CAB, ECAB, and implementation readiness.
- Define robust standards for implementation planning, risk assessment, validation, and rollback.
- Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.
- Ensure governance meets regulatory and audit requirements without constraining delivery speed.
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CI/CD & Automation
- Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.
- Define standards for automated and low-touch change, including eligibility criteria, monitoring, and risk thresholds.
- Ensure full traceability from code commit through deployment and post-implementation validation.
- Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls.
- Ensure rollback readiness through automated playbooks and deployment strategies (e.g., canary, blue/green).
Operational Excellence & Reporting
- Transform change management from a manual process into an automated, data-driven capability.
- Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.
- Own PIR (Post-Implementation Review) and RCA (Root Cause Analysis) processes, ensuring corrective actions are followed through to completion.
- Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.
People & Capability Development
- Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence.
- Lead recruitment, succession planning, and capability uplift for the function.
- Champion continuous improvement, learning, and modern change practices.
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What We’re Looking For
Essential
- Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.
- Strong people leadership experience, with a track record of building and developing high-performing teams.
- Deep understanding of ITIL4 and end-to-end change/release governance.
- Hands-on knowledge of CI/CD delivery models, automated testing, and modern deployment practices.
- Experience embedding governance and risk controls into automated delivery pipelines.
- Excellent stakeholder management and communication skills (senior and executive audiences).
- Ability to assess complex technical and operational risk and make sound decisions under pressure.
Desirable
- Experience in PCI DSS and/or FCA-regulated environments.
- Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins.
- Strong data and reporting capability, including dashboards and KPI packs.
- Background exposure to Platform, Infrastructure, Cloud, or Network Engineering.
Why Edenred PayTech
Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech.
Technology is at the heart of what we do, with significant annual investment and a strong focus on:
- Modern engineering
- Automation
- Data-driven decision-making
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