Robert Walters
Change and Release Manager
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Change and Release Manager
Location: London Role Type: Permanent Work Setup: Hybrid – 3 days in the office (on-site for the first couple of weeks)
Who We Are
Robert Walters is the world’s most trusted talent solutions business. We provide recruitment, outsourcing, and talent advisory services for businesses of all sizes, empowering people with diverse skills, ambitions, and backgrounds.
Who You Will Work With
Our client is a leading international financial institution with a strong global presence, delivering a wide range of corporate and retail banking services. Specialising in:
- Trade finance
- Investment banking
- Capital markets
The organisation is renowned for its scale, stability, and innovation in supporting cross-border commerce and long-term financial growth across key global markets.
What You’ll Do
Lead and operate the end-to-end change governance framework across:
- CTB (Customer Technology Bank)
- RTB (Retail Technology Bank)
- BAU (Business As Usual) Ensure appropriate risk-based controls are applied based on complexity and impact.
Key Responsibilities:
- Coordinating governance forums (IT Committee, IT ExCo, RRB, TCAB) by:
- Producing accurate papers
- Facilitating clear decision-making
- Tracking action items through to closure
- Maintaining portfolio-level visibility via high-quality risk, dependency, cost, and benefits reporting, ensuring data integrity and decision readiness.
- Overseeing change and release governance, including:
- Forward scheduling
- Conflict resolution
- Production readiness controls
- Ensuring compliance with mandatory standards and artefacts
- Identifying, analysing, and escalating systemic risks, recurring issues, and trends across the change portfolio while providing insights into:
- Control effectiveness
- Delivery health
- Driving governance maturity and continuous improvement through:
- Managing audit findings and remediation
- Developing dashboards covering:
- Volumes
- Outcomes
- Service impact
- Key performance indicators (KPIs)
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What You Bring
Essential Experience & Skills
- Proven banking experience, preferably with a background in change management or change delivery within financial services.
- Strong understanding of:
- Governance frameworks
- Controls and regulatory-aligned operating environments
- Ability to operate effectively within complex, high-pressure change and release management processes.
- Experience in:
- Engaging with senior stakeholders
- Producing clear, structured governance reporting
- Highly organised, detail-oriented, and adept at managing multiple priorities across cross-functional teams.
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What’s Next
Ready to take the next step? Apply now! Successful candidates will be contacted directly by a recruiter for a discussion.
Accessibility & Inclusion
We are committed to creating a fully inclusive recruitment process. If you require support or adjustments, please contact adjustments@robertwalters.com.
This position is being jointly managed with our client via our Outsourcing service line. Robert Walters, acting as an employment business, partners with leading organisations to find top talent. Applications are welcome from all candidates, and we are fully committed to equal opportunities.
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