Change, Comms and Training Lead - Buyer Experience (24-month FTC)

What Makes this Role Exciting

This is a rare chance to help steer a multi‑million‑pound transformation at a FTSE 50 company - work of real scale and consequence. The programme is ambitious and high stakes but you’ll be at the centre of a global change effort, balancing a clear central mandate with practical, on‑the‑ground execution across divisions. It’s a platform to step into a large programme-focused role, navigate risk, shape strategy, and turn decisions into outcomes visible in the business and to customers.

You’ll gain meaningful exposure to senior stakeholders, sales leaders, and operations, with tangible impact on the buyer experience and Lead‑to‑Cash, grounded in the cyclical and physical realities of the events business. You’ll build credibility by setting clear direction, enabling teams, anticipating issues early, and maintaining healthy, constructive tension to keep momentum.

You’ll also be well supported - with strong sponsorship, a collaborative peer network, and room to grow. Expect to define the strategy, refine a global business readiness playbook, deepen your change leadership, and deliver achievements that accelerate your career.

Qualifications

• Ability to develop and execute comprehensive change management strategies aligned with business objectives, including vision setting, governance frameworks, and success metrics that link change activities to measurable business outcomes
• Expertise in building senior relationships, facilitating leadership alignment, navigating organizational politics, and securing visible executive sponsorship while managing resistance at senior levels
• Capability to assess organizational readiness, understand cultural dynamics, tailor change approaches to fit context, and ensure sustainability by embedding new ways of working into BAU operations
• Proficiency in defining benefits frameworks, measuring adoption through multiple metrics, conducting post-implementation reviews, and integrating new behaviours into performance management systems
• Competence in designing integrated governance structures, defining decision rights, managing escalations, and advising leadership on change progress, risks, and strategic trade-offs
• Skilled in developing and executing engagement strategies across diverse groups (executives, managers, frontline employees) with comprehensive impact analysis
• Ability to oversee multi-channel communications ensuring consistent messaging and two-way dialogue, while providing strategic direction on training priorities and delivery approaches
• Expertise in assessing change maturity, coaching leaders, developing change champion networks, and building sustainable organizational change capability through tools, frameworks, and communities of practice
• Competence in aligning change initiatives with other transformation programmes, managing interdependencies, avoiding change fatigue, and coordinating readiness activities across workstreams
• Team Leadership & Development — Capability to lead and develop change teams (Change Managers, Training Lead, Communications Lead, Business Readiness Managers, Champions) through strategic direction, coaching, and performance management

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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