Housing Ombudsman
Change Communications and Engagement Officer
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Fixed Term Contract until the end of March 2027.
As Change Communications and Engagement Officer, you’ll have an exciting opportunity to use your proven internal communications skills to deliver engaging, high-quality communications that support organisational change.
About the Role
Reporting to the Change Communications Manager, your primary focus will be on internal communications - helping colleagues across the organisation understand, engage with, and feel supported through change. You will bring fresh thinking, curiosity and creativity, while working within a professional and purpose-driven environment – helping to ensure that change is clearly understood, effectively communicated and positively experienced.
Key Responsibilities
Specifically, your remit will include:
- Contributing to the delivery of the communications and stakeholder engagement strategy, bringing fresh thinking to how messages are developed and shared;
- Creating high-quality, accessible content across a range of formats – including video, graphics and digital media – ensuring communications are clear, engaging and on-brand;
- Supporting the development and delivery of communications plans for projects, campaigns and channels, using insight and feedback to continuously improve approach and impact; and
- Creating content for internal and external channels, including our intranet (SharePoint essential), newsletters, colleague briefings, Viva Engage, social media platforms, and events.
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Requirements
We are looking for someone who offers experience of:
- Communicating and engaging with a range of stakeholders, including internal audiences, senior leaders and external stakeholders;
- Developing and delivering communications plans to support projects or organisational change initiatives;
- Creating and editing engaging, accessible content across a range of formats (e.g. written, visual, video or digital content) tailored to different audiences; and
- Digital communication tools including web content management systems (SharePoint and Canva essential), newsletter platforms and social media management tools.
Benefits
It’s a particularly good time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation.
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In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.
Application
For further details, please click apply and download the Candidate Information Pack. Within your supporting statement, please ensure that you evidence that you possess the required "Experience" within the Person Specification (within the Candidate Information Pack).
Closing Date
CLOSING DATE: 23.59 on Sunday 12th July 2026.
PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We will close this campaign if / when we receive 120 applications. We therefore strongly recommend applying as soon as possible.
Equality and Inclusion
We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.
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