Médecins Sans Frontières/Doctors Without Borders (MSF) UK and Ireland
Change Delivery Lead
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Position
Lead MSF UK’s organisation‑wide change programme, delivering projects which improve our efficiency and effectiveness so that we can maximise the support we send to MSF's medical-humanitarian operations. A senior role for an experienced change leader who can drive transformation, influence at executive level, and embed lasting benefits in our business processes.
- Hours: 37.5 hours per week, Mon-Fri
- Duration: Fixed Term Contract, 24 months
- Location: London - hybrid, 2 days per week in office (including Wednesdays)
- Salary: £61,531.29 to £75,204.91 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
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Job Purpose
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The Change Delivery Lead defines, manages and delivers MSF UK’s organisation‑wide change programme, incorporating priority projects identified in the 2026/27 Plan. The role ensures that benefits realisation and process improvement are embedded from the outset, delivering sustainable improvements in efficiency and effectiveness to enable MSF UK’s Strategic Direction 2026/31.
Knowledge, Skills and Experience
- Skilled written and oral communicator in the English language, able to lead training sessions or workshops with groups of staff, produce briefings, plans and reporting.
- Skilled collaborator, able to self-start and work across teams to achieve results.
- Qualification in or significant experience of working in a programme/project environment (MSP, PRINCE2, APMP, PMI or equivalent).
- Qualification or significant experience in a process improvement methodology (LEAN, Six Sigma or equivalent).
- Experience of delivering a change management and process improvement programme in a small to medium size organisation.
- Experience working with senior governance forums or boards.
- Experience leading change without direct authority.
- General knowledge of data protection implications for processing MSF UK’s supporters, employees and potential employees personal data.
- Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
- The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
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