Change Execution Director, Account Services

Shape the Future of Client Services at HSBC Are you ready to lead large-scale transformation and drive digital change across global markets? Join us as the IWPB Client Services and Channels Programme Director and play a pivotal role in shaping the future of our client services and channels business. Role Purpose As the IWPB Client Services and Channels Programme Director, you’ll lead a high-performing team to deliver complex, multi-year change programmes across Account Servicing, KYC Services, Cash, Cards, and Customer Communications. Acting as a strategic partner to the business, you’ll ensure alignment with IWPB’s goals, collaborating with global and market teams to deliver impactful, sustainable change. Key Responsibilities Lead Transformation: Drive the digital transformation agenda for Client Services and Channels, inspiring cross-functional teams across multiple locations. Programme Delivery: Oversee end-to-end delivery of global and regional programmes, ensuring business outcomes and effective resource management. Strategic Alignment: Make informed trade-off decisions to balance immediate needs with long-term strategy in a dynamic environment. Stakeholder Engagement: Collaborate with senior executives and delivery partners, building consensus and aligning priorities. Governance & Optimisation: Establish robust governance frameworks, track benefits, and optimise delivery costs by promoting re-use and removing blockers. People Leadership: Develop talent, foster an inclusive culture, and embed Agile and continuous improvement practices. To Be Successful You Will Need Proven Leadership: Experience leading large-scale, multi-market transformation programmes, ideally within IWPB or similar environments. Strategic Mindset: Ability to develop forward-looking plans, make decisive decisions, and communicate a compelling vision. Agile Expertise: Practical knowledge of Agile methodologies and experience driving agile transformation. Stakeholder Management: Outstanding relationship-building and influencing skills, with a track record of working with senior executives and diverse teams. Change Champion: Experience with change frameworks, digital product development, and continuous improvement. Analytical Skills: Strong analytical and presentation skills, comfortable with complex data and executive reporting. Resilience & Adaptability: Thrive under pressure, manage competing priorities, and drive change at pace. Want to make a lasting impact? Apply now and help us deliver the next generation of client services at HSBC. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500