Functional Contribution & Technical Capability

• Support the development and enhancement of GIA assurance methodologies, tools and approaches relating to technology, digital services and emerging technologies
• Maintain up-to-date knowledge of modern technologies, digital delivery practices, AI developments, cyber risks and emerging assurance techniques
• Actively contribute to building technology and digital capability within GIA through coaching, knowledge sharing and practical support to junior team members
• Keep abreast of industry, regulatory and technology developments impacting digital services, customer outcomes and operational resilience. In particular, demonstrates application of FCA expectations, Consumer duty requirements and operational resilience frameworks.
• Develop sufficient technical understanding of coding practices, system architecture and software development lifecycles to effectively challenge risks and controls within modern engineering environments
• Serve as the lead assurance subject matter expert for AI governance, emerging technologies and digital innovation, shaping the organisation's assurance response to evolving technology risks

Job Qualifications and Skills

Essential

• 5–7 years’ experience in technology audit, digital assurance, change assurance or related risk and control roles within Financial Services, Banking or Insurance
• Strong understanding of technology and change risk management principles, governance and assurance practices
• Good knowledge of modern technology environments, including agile delivery, cloud-based services, APIs, automation and digital platforms
• Awareness of software development lifecycles (SDLC), engineering practices and technology change governance
• Strong interest in emerging technologies and evolving risks, particularly artificial intelligence (AI), automation and digitally enabled customer services
• Ability to adapt quickly and continuously develop technical knowledge within a fast-moving technology environment
• Strong communication and stakeholder management skills, including the ability to communicate technical concepts clearly to non-technical audiences
• Strong organisational skills with the ability to prioritise workloads and manage competing commitments effectively
• Demonstrates integrity, accountability and proactive problem-solving capability

Desirable

• Qualifications or certifications in agile delivery, technology risk, cyber security or change management
• Experience or knowledge of AI governance, cyber security, cloud controls or technology resilience
• Exposure to coding, scripting, system configuration or data interrogation techniques advantageous
• Experience working within digitally led or product-centric organisations preferred

Software and Technology

• Strong IT literacy across audit, reporting and collaboration tools
• Familiarity with modern digital delivery tooling, workflow platforms and technology governance processes
• Exposure to data analytics, scripting, visualisation tools or technology assurance techniques advantageous
• Understanding of AI-enabled technologies, automation tools and digitally driven operational environments desirable

Key Stakeholders

• Directors and Senior Management
• Digital Operations leadership
• Change, Technology and Engineering teams
• Financial Services management and operational stakeholders

What’s in it for you?

• Hybrid working (3 days in the office at a minimum)
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us?

N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,000 people nationwide. Through our strategic retail brands JD Williams, Jacamo, and Simply Be and our unique payments offering, we exist to champion inclusivity and serve the underserved. Our customers are our passion, and we take great pride in delivering products that ensure they can look and feel amazing, without compromising on choice, value and accessibility.

We’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘By championing inclusion, N Brown will become the UK’s most loved and trusted consumer platform, shaping the future of financial empowerment and personal expression’. ‘Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week over 5 days.

We believe AI will become a standard part of modern professional practice. We are therefore looking for individuals who are open to learning, testing, and responsibly adopting AI tools to improve efficiency, insight, and impact in their role.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Please know your application is being reviewed by a real human being. We value your interest in joining us and appreciate you taking the time to submit your application.