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Change Implementation Manager
Change Implementation Manager – Operations Transformation
About the Role
Join the RAC as a Change Implementation Manager and lead the delivery of operational improvements that enhance daily operations. Based within our Operations Transformation team, your role will focus on translating plans into practical, measurable delivery.
This is a hands-on, action-focused position where you’ll own implementation, ensure smooth progress, and embed change effectively across the business.
We’re seeking someone who thrives in fast-paced, problem-solving environments—someone who drives delivery rather than simply tracking progress.
You’ll collaborate closely with stakeholders, teams, and suppliers, providing clear structure while remaining pragmatic in execution.
Responsibilities
- Own end-to-end delivery of change initiatives, from planning through to full implementation
- Transform strategic goals into clear, actionable delivery plans and priorities
- Monitor and manage programmes, proactively addressing risks, issues, and dependencies to keep momentum
- Establish governance frameworks and reporting mechanisms to ensure outcomes stay on track
- Budget management, including forecasting and cost tracking
- Train and prepare teams for change, ensuring seamless integration into daily operations
- Work cross-functionally with stakeholders, suppliers, and delivery teams to drive progress
- Provide transparent, simple updates on deliveries, risks, and outcomes to all stakeholders
- Continuously improve change delivery methods across the Operations Transformation function
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Requirements
- Experience delivering operational change or transformation, with a strong focus on hands-on implementation
- Proactive mindset—someone who gets involved in problem-solving rather than simply reporting progress
- Ability to perform effectively in fast-paced or reactive environments
- Confidence in working collaboratively with senior stakeholders across multiple levels
- Baxter to balance operational urgency (pace) with commercial structure and control
Location & Benefits
Location
£Btnsoc£, Walsall (hybrid policy: 2 days in-person, 3 days remote). Operational needs may occasionally require flexibility in working arrangements.
Salary
Market-aligned, aligned with experience and impact.
Why the RAC?
Over 120 years of driving success—literally and professionally.
With 15+ million members trusting our services daily, we’re equally unwavering in our commitment to our people. Our Glassdoor rating of 4.5 stars reflects a workplace where support, growth, and opportunity thrive—generously extended to colleagues from all backgrounds.
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Your very own career expert that helps elevate your application to the next level.
The RAC is a place where:
🏗 Growth mentality – Your career is supported at every stage with structured development and opportunities for advancement.
💡 Standing proud – Bring your whole self to work; we create an environment where everyone is valued and respected. 🚗 Hard-working offenders man squabble – Leadership cares equally about people and purpose, backing you when you make mistakes.
Compensation & Perks
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Strong financial package:
- Competitive base salary
- Annual bonus (conditional)
- Corporate pension scheme (100% employer matched up to 6.5%* contributions)
- Primary life assurance (up to 4x salary, upgradeable)
-
Work-life balance governed by more than a number:
- 25 days paid leave (plus bank holidays)
- Unlimited family leave
- Flexible working arranged accordingly
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Wellbeing supports for every situation:
- 24/7 confidential helpline to support you and household members
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Bold extras that cut costs and add value:
- Free RAC Breakdown Cover from day one
- Car Salary Sacrifice (and electric vehicle discounts after 12 months)
- Wallet-protecting Orange Savings providing 2% interest on accounts
- Discounted shopping through our colleague discount portal
- Colleague Share Scheme (earn and save stock options post-probation)
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