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Change Management Lead
Dunnhumby – Change Management Lead (Temporary Early Assignment)
About the Role
Dunnhumby, the global leader in Customer Data Science, is partnering with Tesco UK to embed large-scale change programmes across Price, Promotion, Personalisation, and Range. We’re looking for a Change Management Lead—a pivotal role within our Retail Consulting function—to shape Tesco’s transformational strategy and drive insight-led decision-making.
This is a permanent, hybrid role based in our Hammersmith office.
Key Accountabilities
- Develop and deliver change management roadmaps and plans across multiple business areas and transformation programmes
- Apply change management methodologies to guide stakeholders through the full change lifecycle, ensuring efficient and effective adoption
- Assess business readiness and evaluate the scale and impact of change, implementing strategies to maximise adoption and minimise risk
- Build and maintain strong relationships across dunnhumby and Tesco teams, including Commercial, Capability, Product, and Technology stakeholders
- Understand end-user needs, objectives, and pain points to ensure initiatives are relevant, practical, and adopted at scale
- Collaborate with project managers and subject matter experts to land change effectively, leveraging expertise and networks
- Partner with Tesco Product, Commercial, and Capability teams to support the wider transformation vision
- Balance detailed workstream knowledge with programme-wide oversight, ensuring consistency and clarity across complex initiatives
- Lead and coordinate subject matter experts to deliver detailed outputs while simplifying messaging for varied stakeholder audiences
- Champion structured, insight-led ways of working to foster long-term behavioural change and measurable business impact
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Qualifications & Experience
- Bachelor’s degree or equivalent practical experience
- Strong Change Management experience in a consulting or retail environment, preferably in a data-driven context
- Proven track record of delivering cross-functional change programmes
- Excellent stakeholder management and communication skills, with influence at all levels
- Experience working with cross-functional teams, including Product, Engineering, Analytics, and Commercial
- Ability to navigate ambiguity, introducing structure and clarity to complex challenges
- Agile mindset, capable of managing risk and adapting to changing priorities
- Self-driven, proactive, and comfortable in fast-paced environments
- Familiarity with dunnhumby tools or methodologies is advantageous
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Why Join Dunnhumby?
We don’t just meet expectations—we defy them. Our comprehensive rewards include:
- Flexible working hours + your birthday off
- Investment in cutting-edge technology with a nimble, small-business feel
- Commitment to diversity and inclusion, with vibrant networks (e.g., dh Gender Equality, dh Proud, dh Family) and a culture where everyone can thrive
We are committed to inclusive recruitment. If you have specific accessibility needs, let us know how we can make the process work best for you.
Flexible Working at Dunnhumby
We value and respect difference, aiming for a balance of career success and personal life. Depending on the role, our hiring process is open to discussing agile working opportunities.
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