Post Office Ltd
Change Manager - Operating Model
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Summary
Salary: Competitive + benefits
Reporting Line: Transformation Delivery Director - Target Operating Model
Contact Type: 12 month Fixed Term Contract
Location: London - Hybrid
What To Expect
The Change Manager is responsible for providing central coordination and oversight of change activity across TOM-related initiatives. They will ensure that change is sequenced, aligned and delivered at a pace the organisation can absorb. The role acts as the TOM Programme’s “air traffic control” for change, ensuring a coherent narrative as the new operating model is implemented. By orchestrating the overall change landscape across the TOM programme, the role minimises disruption and supports successful adoption of the new operating model.
This is a pivotal role within our transformation, requiring an individual who can translate complex operating model changes into clear, compelling narratives, influence stakeholders at all levels through periods of change, and build alignment across multiple business areas. Working closely with senior leaders and programme teams, they will provide confident guidance, challenge and support to help drive successful implementation of the Target Operating Model. The role is also responsible for maintaining and protecting the integrity of the Target Operating Model, ensuring all design decisions align to agreed principles and end-state outcomes.
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What We Can Do For You
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
What you’ll need to succeed
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To be successful in this role, you will be an experienced portfolio Change Manager, having worked on large-scale transformation programmes. In addition, you will:
- Possess substantial experience convening multiple stakeholders and, through successful relationships, leading key cross-functional projects to drive results across the organisation.
- Demonstrate strong change orchestration and sequencing capability.
- Showcase the ability to translate complex operating model changes into clear, compelling narratives that drive engagement, understanding and adoption across a broad stakeholder audience.
- Have a good understanding of Target Operating Model (TOM) design and implementation.
- Be an empowering senior leader who can influence effectively at senior levels, using a range of communication and influencing approaches to drive successful outcomes and support their team to succeed.
- Develop a strong understanding of business areas and build trusted relationships across the organisation to support the delivery of transformation outcomes.
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