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IT Change Management Manager
Contract – Inside IR35 Location: Reading (Hybrid Working Available)
Overview
A leading defence prime is seeking an experienced IT Change Management Manager to join on a contract basis.
This role is responsible for ensuring that all changes to the IT environment are managed in a controlled, coordinated, and risk-aware manner, minimising impact to service availability and quality. You will play a critical role in maintaining service stability, governance, and compliance across a complex IT estate.
Key Responsibilities
- Manage the end-to-end IT change management lifecycle, ensuring all changes are:
- Logged
- Assessed
- Authorised
- Implemented
- Reviewed in line with governance standards
- Conduct risk and impact assessments for proposed changes across:
- Services
- Infrastructure
- Business operations
- Organise, facilitate, and chair Change Advisory Board (CAB) meetings with:
- Key technical stakeholders
- Business stakeholders
- Coordinate change scheduling and ensure:
- Effective communication to all impacted parties
- Lead post-implementation reviews to:
- Assess outcomes
- Identify lessons learned
- Reduce repeat issues
- Monitor and report on IT change management KPIs, such as:
- Success rate
- Failed changes
- Emergency changes
- Change-related incidents
- Engage with:
- Service owners
- IT operations teams
- Third parties to ensure alignment and smooth execution of changes
- Drive continuous improvement initiatives to enhance change processes and reduce service disruption
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Key Objectives
- Ensure all IT changes are delivered in a controlled, timely, and risk-managed manner
- Minimise disruption to:
- Live services
- Business operations
- Maintain full transparency and auditability of change activity
- Align change planning with wider:
- Operational priorities
- Business priorities
- Support compliance with:
- Internal governance frameworks
- External regulatory requirements
Skills & Experience
Essential:
- Proven experience in IT Change Management within complex enterprise environments
- Strong understanding of ITIL frameworks and service management best practices
- 5+ years of experience managing:
- IT service delivery
- IT service performance
- Demonstrable experience in defining and managing:
- SLAs
- KPIs
- Strong knowledge of ITSM tools, such as ServiceNow
- Good understanding of IT infrastructure, including:
- Servers
- Networks
- Core systems
- Excellent:
- Stakeholder management skills
- Communication skills
- Ability to:
- Manage multiple priorities
- Respond effectively to changing demands
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Desirable:
- ITIL v3 or ITIL 4 certification
- PMP or equivalent project management certification
- Degree in:
- IT
- Computer Science
- A related discipline
- Experience with:
- Service monitoring tools
- Data analytics
Additional Information
This is an opportunity to work within a high-profile environment, contributing to the governance and delivery of critical IT services within the defence sector.
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