M&G plc
Change Operations Manager (6 mth FTC)
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About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back over 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through our values—telling it like it is, owning it now, and moving it forward together with care and integrity—we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any roles and offer workplace accommodations to ensure you have what you need to deliver effectively.
Change Operations Manager (6 Month Fixed-Term Contract)
About the Role
This role will establish and lead a central control for Advice change, bringing clarity, discipline, and pace to a complex portfolio spanning transformation, digital, regulatory, and business-as-usual (BAU) initiatives.
Reporting into the Strategy & Transformation Director, the position ensures that prioritisation, reporting, and governance operate as a coherent system, enabling the organisation to focus on fewer, higher-impact initiatives delivered effectively.
M&G Advice is delivering a significant change programme (e.g., Dynamic Planner, Ignition, Advice Waterfront), alongside ongoing regulatory and BAU demand. Current challenges include:
- Competing priorities and constrained capacity across teams
- Fragmented reporting and limited portfolio visibility
- Governance complexity slowing decision-making
This role will critical enablers to:
- Improve delivery pace and decision quality
- Align activity to strategic outcomes
- Reduce inefficiency and cost leakage across change delivery
Key Accountabilities & Deliverables
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Enterprise Change Reporting & Insight
- Own a single, consolidated view of all change activity across Advice
- Deliver monthly EXCO/SteerCo reporting (status, risks, benefits, and milestones)
- Establish consistent management information (MI) standards and dashboards to support decision-making
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Portfolio Prioritisation & Demand Management
- Design and operate a clear prioritisation framework aligned to strategy
- Implement a single intake (“front door”) for all change demand
- Lead regular reprioritisation cycles based on capacity, value, and risk
- Provide visibility of the forward change runway and resource allocation
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Governance Design & Execution
- Define and embed a streamlined governance model
- Standardise committee packs, decision-making, and escalation routes
- Maintain a central decision and action log
- Reduce duplication while maintaining strong control and auditability
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Change Control & Standards
- Own and enforce consistent change standards and lifecycle discipline
- Ensure robust scope, cost, risk, and benefits tracking
- Maintain audit-ready governance and documentation
- Align delivery practices to Group PMO and Change Handbook standards
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Cross-Programme Coordination
- Act as the integration point across Strategy, Change, Proposition, and Operations
- Manage dependencies, capacity constraints, and delivery risks across programmes
- Establish a clear operating rhythm for planning, reporting, and escalation
Value & Impact
This role will deliver measurable benefits, including:
- Improved delivery focus through structured prioritisation
- Faster decision-making via simplified governance
- Reduced duplication across reporting and PMO activity
- More efficient use of Group project management resources, lowering medium-term costs by:
- Reducing rework and failed initiatives
- Better-defined scope and entry into delivery
- Avoidance of incremental resource demand
Key Capabilities Required
- Strong experience in portfolio/programme management or PMO leadership
- Proven ability to design and implement governance and operating models
- Highly analytical with the ability to translate complex portfolios into clear insights
- Credible with senior stakeholders, comfortable operating at EXCO level
- Strong commercial awareness, able to balance governance with delivery pace
- Collaborative and influential, able to work across multiple functions and agendas
Candidate Profile
We are seeking an individual who is:
- Structured and disciplined, with a strong control mindset
- Pragmatic and delivery-focused, not overly theoretical
- Comfortable operating in ambiguity and complexity
- Able to challenge constructively and drive organisational focus
- Motivated by improving outcomes for both advisers and clients
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Details
- Location: UK (Home-based)
- Work Level: Manager / Expert
- Recruiter: Amy Curtis
What We Offer
At M&G, we’re committed to helping you thrive and supporting your wellbeing, supporting both your personal and professional life. Our benefits are designed to give you real confidence with your money, now and in the future. Here’s an overview:
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Financial Confidence & Retirement
As a savings and investments firm, we offer:
- Pension scheme: 18% contribution rate, with 13% (Employer) and 5% (Employee).
- Share Save plan.
- Share Incentive Plan.
- Access to financial wellbeing and support services.
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Time & Work-Life Balance
- 38 days’ annual leave including bank holidays, with the option to purchase up to 5 extra days.
- Flexible leave through Time Off When You Need It policy.
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Supporting Families
Our Inspiring Families policy includes full and inclusive paid parental leave, covering:
- Maternity
- Adoption
- Surrogacy
- Paternity
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Health & Protection
- Private Healthcare
- Critical Illness Cover
- Life Assurance for you, with family options
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Diversity, Inclusion & Belonging
M&G has a diverse workforce and an inclusive culture, underpinned by:
Policies and our employee-led networks, which provide:
- Networking opportunities
- Advice
- Support for diverse communities
We welcome applications from individuals of all backgrounds and encourage exceptional talent across:
- Gender, ethnicity, age, sexual orientation, nationality, disability, or long-term conditions.
M&G is also a Disability Confident Leader, and we welcome applications from candidates with a long-term health condition, disability, or neuro-divergent condition.
If you require assistance or an alternative means of applying due to a disability or additional need, contact us at careers@mandg.com.
About M&G
We manage money for around 4.6 million individual clients and over 900 institutional clients across 38 offices worldwide. As of 31 December 2024, we have £345.9 billion of assets under management and administration.
Our purpose remains to: Give everyone real confidence to put their money to work.
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