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Job Description: Change Practitioner
The Change Practitioner supports the delivery of business change initiatives across Group Technology, helping ensure that people understand and successfully adopt new ways of working.
This is an entry-level role focused on supporting change delivery activities, working closely with more experienced change colleagues. In the first six months, the role will primarily support the Howden World programme (our global connectivity and productivity platform), contributing to content, adoption activity, change coordination, and ensuring user-facing outputs are clear and easy to understand.
Key Responsibilities
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Change Delivery Support
- Support the planning and coordination of change activities across key projects
- Assist in maintaining change plans, trackers, and supporting materials
- Help ensure agreed change activities are delivered on time and to a consistent standard
- Support core change activities such as stakeholder mapping, impact assessment, and readiness tracking
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Adoption & Business Readiness
- Support activities that help teams understand and adopt new systems and processes
- Assist with readiness activities (e.g. business readiness checks, onboarding support, follow-up actions)
- Help identify where additional support or clarification is needed to improve adoption
- Contribute to post-go-live support and continuous improvement activity
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Stakeholder & Delivery Support
- Work closely with senior change colleagues (e.g. supporting on Howden World adoption)
- Support stakeholder engagement activities (e.g. preparing materials, coordinating sessions)
- Assist in organising walkthroughs, onboarding sessions, and other change interventions
- Build working relationships across project and business teams
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Change Content & Outputs
- Support the development and maintenance of user-facing materials (e.g. guidance, FAQs, updates)
- Ensure content is clear, consistent, and easy to understand for business users
- Work with Change Managers and the Communications team to align outputs appropriately
- Manage and maintain central repositories of change materials (e.g. SharePoint, trackers)
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- Change Tracking & Reporting
- Maintain simple tracking of change activities, actions, and outputs
- Support production of basic reporting (e.g. status updates, adoption indicators)
- Help surface risks, issues, and dependencies to senior team members
Skills & Experience
Essential
- Strong organisation and attention to detail
- Clear written and verbal communication
- Ability to structure information in a simple and user-friendly way
- Comfortable managing multiple tasks and priorities
- Collaborative approach and willingness to learn
Desirable
- Exposure to change, project, or transformation environments
- Experience supporting delivery activities (e.g. coordination, reporting, documentation)
- Familiarity with Microsoft 365 tools (Teams, PowerPoint, SharePoint)
What We're Looking For
- Early in a change, project, or business support career
- Comfortable supporting defined tasks with guidance from senior colleagues
- Interested in how people adopt new ways of working
- Proactive, reliable, and detail-focused
- Strong team player who builds relationships quickly
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