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Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Job Description: Change Practitioner
The Change Practitioner supports the delivery of business change initiatives across Group Technology, helping ensure that people understand and successfully adopt new ways of working. This is an entry-level role focused on supporting change delivery activities, working closely with more experienced change colleagues. In the first six months, the role will primarily support the Howden World programme (our global connectivity and productivity platform), contributing to content, adoption activity, change coordination, and ensuring user-facing outputs are clear and easy to understand.
Key Responsibilities
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Change Delivery Support
- Support the planning and coordination of change activities across key projects
- Assist in maintaining change plans, trackers, and supporting materials
- Help ensure agreed change activities are delivered on time and to a consistent standard
- Support core change activities such as stakeholder mapping, impact assessment, and readiness tracking
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Adoption & Business Readiness
- Support activities that help teams understand and adopt new systems and processes
- Assist with readiness activities (e.g. business readiness checks, onboarding support, follow-up actions)
- Help identify where additional support or clarification is needed to improve adoption
- Contribute to post-go-live support and continuous improvement activity
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Stakeholder & Delivery Support
- Work closely with senior change colleagues (e.g. supporting on Howden World adoption)
- Support stakeholder engagement activities (e.g. preparing materials, coordinating sessions)
- Assist in organising walkthroughs, onboarding sessions, and other change interventions
- Build working relationships across project and business teams
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Change Content & Outputs
- Support the development and maintenance of user-facing materials (e.g. guidance, FAQs, updates)
- Ensure content is clear, consistent, and easy to understand for business users
- Work with Change Managers and the Communications team to align outputs appropriately
- Manage and maintain central repositories of change materials (e.g. SharePoint, trackers)
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Change Tracking & Reporting
- Maintain simple tracking of change activities, actions, and outputs
- Support production of basic reporting (e.g. status updates, adoption indicators)
- Help surface risks, issues, and dependencies to senior team members
Skills & Experience
Essential
- Strong organisation and attention to detail
- Clear written and verbal communication
- Ability to structure information in a simple and user-friendly way
- Comfortable managing multiple tasks and priorities
- Collaborative approach and willingness to learn
Desirable
- Exposure to change, project, or transformation environments
- Experience supporting delivery activities (e.g. coordination, reporting, documentation)
- Familiarity with Microsoft 365 tools (Teams, PowerPoint, SharePoint)
What We’re Looking For
- Early in a change, project, or business support career
- Comfortable supporting defined tasks with guidance from senior colleagues
- Interested in how people adopt new ways of working
- Proactive, reliable, and detail-focused
- Strong team player who builds relationships quickly
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What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
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