h2 Recruit
Channel Account Manager
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An exciting opportunity to join a fast-scaling, well-funded technology company that is transforming the way businesses buy and run their internet infrastructure. Our client combines hardware, software and operations into a single, vertically integrated platform — removing the friction, misaligned incentives and inefficiency that have held the industry back for decades. Backed by some of the world’s leading investors with over $150M in VC funding raised to date, and a team of around 200 operators, they are building for the long term and are only just getting started.
As part of their continued growth, they are now hiring a Partner Account Manager to own the success and performance of their UK installation partner network — the engine that ensures world-class network installations are delivered consistently and at scale.
The Role
As Partner Account Manager, you will take end-to-end ownership of the relationships with the company’s field installation partners across the UK. Sitting at the centre of the deployment network, you will build deep, trusted partnerships, hold a high bar for operational performance, and turn what you learn in the field into product and process improvements. This is a high-impact, hands-on role for someone who thrives on relationship-building while holding partners accountable, and who is energised by messy, physical-world problems.
- Own partner relationships end-to-end — becoming the first call partners make, maintaining a regular cadence, and ensuring they feel supported and motivated
- Drive partner performance management — reviewing KPIs such as on-time arrival, documentation quality, installation standards and rework rates, and leading informed accountability conversations
- Manage commercial negotiations — crew expansions, pricing discussions and contract ownership across partner programmes
- Build and launch programmes that strengthen the partner ecosystem — scorecards, incentive schemes, onboarding systems and feedback loops
- Translate field insights from technicians and partners into actionable improvements across engineering, product, dispatch and service delivery
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The Candidate
You will bring 5–8 years of experience in operations, vendor management or partner-facing roles that involve physical-world services (field services, installations, construction or logistics). You are equally comfortable building strong relationships and holding experienced field operators to account, and you have a track record of shipping operational programmes — not just running them.
- 5–8 years in operations, vendor/partner management or service delivery involving physical-world operations
- Proven experience managing external vendors or partners in field services, installations, construction or logistics
- Evidence of building or improving operational programmes end-to-end (scorecards, onboarding, incentive or certification schemes)
- Commercial experience — negotiating pricing, contracts or crew/capacity expansions with service partners
- Strong performance-management skills — tracking KPIs, running reviews and driving accountability with external parties
- Confident holding partners accountable while maintaining trust and rapport with senior field operators
- Based in London (or willing to relocate) and happy to travel 30–40% for field visits
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The Package
On offer is a base salary of £100,000–£140,000 depending on experience, plus competitive equity in a high-growth business with genuine upside. This is a hybrid role based in London with 30–40% travel to partner sites.
Culturally, this is a collaborative, high-bar business that invests in working together in person. You should be energised by a fast-moving environment where being in the field and close to the team really matters.
h2 currently have over 100 handpicked sales and GTM vacancies that cover all industries and all levels. For further career advice please don’t hesitate in making contact with the Sales Recruitment Specialists.
Key Words
Partner Account Manager, Partner Manager, Vendor Manager, Vendor Operations, Partner Operations, Field Operations, Service Delivery, Installation Partners, Partner Performance, Performance Management, KPI, Program Management, Program Design, Scorecards, Onboarding, Incentive Programs, Commercial Negotiation, Contract Management, Physical Operations, Field Services, Logistics, Construction, Infrastructure, Enterprise, Networking, Hardware, Vertically Integrated, Scale-Up, Startup, London, Hybrid, Travel
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