Full Fibre Limited
Channel Manager - 6-Month FTC
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Values are extremely important to our culture and success at FullFibre...
We are Customer Centric. Our customers are at the centre of everything we do. We value, serve, and support our customers with care and dedication.
We are Collaborative. We prioritise effective communication, cooperation, and collaboration. We work as one team and celebrate our shared success.
We are Proud. Proud of the work we do and how we do it; with integrity, pride, confidence, and respect.
We are Agile. We embrace change. We are innovative, forward thinking and adapt quickly to fast-moving situations and opportunities. We are continuously improving.
The Role
The Channel Manager (6 Month FTC) will be responsible for the day-to-day management, growth, and performance of FullFibre's wholesale channel. Acting as the primary point of contact for wholesale partners, the role will ensure strong operational relationships, effective communication, and ongoing commercial performance across the wholesale estate.
The role will own partner engagement from onboarding through to ongoing account management, whilst proactively identifying opportunities to increase sales volumes, improve partner performance, and enhance the overall wholesale experience.
In addition, the role will work closely with the in-house Zzoomm ISP business to support B2B growth initiatives, develop strategic partnerships, and manage the Partner Rates programme to maximise network penetration and revenue opportunities across the FullFibre footprint.
This is a highly collaborative role requiring strong commercial acumen, stakeholder management, relationship-building skills, and the ability to work cross-functionally across multiple departments. We’re seeking a proactive and confident person, who enjoys building relationships, is passionate about bringing high-speed broadband to communities and is eager to make a real impact!
Key Skills & Experience
Essential
- Experience in account management, channel management, partnerships, wholesale, telecommunications, or business development.
- Strong relationship management and stakeholder engagement skills.
- Commercially minded with the ability to identify and develop growth opportunities.
- Excellent communication and presentation skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience working cross-functionally across operational and commercial teams.
- Strong analytical and reporting capability.
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Desirable
- Experience within telecoms, broadband, wholesale connectivity, or ISP environments.
- Knowledge of wholesale broadband products and channel partner models.
- Experience managing referral, affiliate, reseller, or partner programmes.
- Understanding of B2B sales environments and partner-led acquisition channels.
Key Responsibilities
Partner Management
- Act as the primary day-to-day contact for all wholesale partners operating across the FullFibre network.
- Build and maintain strong, trusted relationships with key partner stakeholders.
- Manage partner queries and requests, ensuring timely resolution through effective internal coordination.
- Conduct regular trading reviews with wholesale partners to review performance, opportunities, challenges, and growth plans.
- Monitor partner sales performance, identifying trends, risks, and opportunities to improve results.
- Support partners in understanding products, propositions, processes, and network developments.
- Ensure partners receive regular communications regarding product launches, operational changes, pricing updates, and network expansion.
Wholesale Growth & Business Development
- Identify, engage, and onboard new wholesale partners to increase network utilisation and sales volumes.
- Manage the onboarding journey for new partners, coordinating activity across internal departments to ensure successful launches.
- Develop and maintain a pipeline of prospective wholesale partners.
- Represent FullFibre in commercial discussions, industry events, partner meetings, and growth opportunities.
- Support the negotiation and implementation of commercial initiatives designed to drive wholesale growth.
Cross-Functional Collaboration
- Work closely with Sales, Marketing, Product, Customer Operations, Service Delivery, Finance, and Network teams to support wholesale partner success.
- Act as the voice of wholesale partners internally, ensuring feedback and improvement opportunities are captured and actioned.
- Coordinate internal stakeholders to deliver partner requirements and enhance partner experience.
- Support the development and implementation of processes that improve wholesale efficiency and scalability.
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Zzoomm B2B & Strategic Partnership Support
- Work collaboratively with the Zzoomm ISP business to identify and execute initiatives that drive B2B sales growth.
- Support the development of strategic partnerships that create new revenue opportunities across both residential and business markets.
- Assist in the creation and delivery of sales campaigns, referral programmes, and commercial initiatives that increase customer acquisition.
- Provide market intelligence and partner feedback to support future proposition development.
Partner Rates Programme Ownership
- Own and manage the Partner Rates programme.
- Develop strategies to increase awareness, participation, and sales generated through the programme.
- Recruit and support new Partner Rates members, including businesses, community organisations, and local advocates.
- Monitor programme performance and provide regular reporting on effectiveness, sales contribution, and growth opportunities.
- Work with Marketing and Sales teams to enhance promotional materials, communications, and engagement activity.
Reporting & Performance Management
- Produce regular reports and performance dashboards for wholesale partners and internal stakeholders.
- Analyse sales, trading, and partner performance data to identify opportunities for improvement.
- Maintain accurate records of partner activity, pipeline progression, and commercial initiatives.
- Provide regular updates and recommendations to senior leadership regarding wholesale channel performance.
Benefits
- Competitive base salary up to £35,000 with limitless commission (OTE circa 70K)
- 25 days’ paid holiday plus bank holidays
- A day off for your birthday
- Pension Scheme
- Life assurance
- Private BUPA Healthcare
- £500 Employee Referral Scheme
- Enhanced family friendly policies
- Zzoomm Employee broadband perks inc family & friends
- Working with us, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network.
FullFibre provides you with the flexibility to work in a way that will help you grow and develop. As well as having clear responsibilities, you will get extensive training to help you develop, and you will be building a legacy here as we build the Full Fibre broadband network of the future.
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