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Charity shop manager
Shop Manager
About Little Stars
Little Stars is a registered charity (1191130) dedicated to ensuring that children across Shropshire have the essential items they need to thrive, from infancy through to their teenage years. We operate three vital, integrated services:
- A baby bank
- Tots-to-teen support
- A school uniform bank
We take pre-loved items generously donated by the community and compile unique bundles, supplemented with new equipment and basic hygiene products, which are then gifted to the families referred to us.
Our mission is to provide practical support to families across Shropshire by ensuring no baby or child goes without the childhood essentials during the most vulnerable time of their life. We believe that every family, no matter how complex their situation, should be shown kindness and support at the time they need it most.
About the Role
As our new Shop Manager, you’ll take on a well-established charity shop, now in its third year, and play a vital role in its continued growth by working to maximise shop sales and identify new income opportunities. You will manage all aspects of the charity shop, including:
- Customer service
- Stock management
- Financial records
- Administration
- Compliance
- Volunteers
Our shop is the only dedicated pre-loved children’s clothing store in Shrewsbury, serving the community with affordable, quality children's and maternity wear. It also generates vital funds for the charity and promotes the work it does.
You will report to and be line managed by the Chief Executive Officer, and matters relating to donations and volunteers will be overseen by the Operations Manager.
We're building something special at our charity, and our Shrewsbury shop is a vital part of that work. We're looking for a passionate Charity Retail Manager to join our team and help us achieve our goals.
Hours of Work: Wednesdays, Thursdays, Fridays (10 AM – 2 PM) Saturdays (10 AM – 4 PM)
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About You
You will have:
- Previous charity retail experience alongside significant retail knowledge and experience.
- Demonstrated emotional intelligence, and the ability to be a strong team player, inspiring and motivating those around you.
- Excellent organisational skills with the ability to prioritise tasks efficiently.
- Strong communication skills and the confidence to provide excellent customer service internally and externally.
- Comfort with lone working. Applicants must be over 18 years of age and able to follow Little Stars' lone working procedures.
We’re seeking someone who will bring a clear alignment to the mission and values of the charity and thrive in a supportive, high-functioning team.
Key Responsibilities
- Deliver effective and efficient retail operations through excellent customer service and administration.
- Manage stock control, including pricing and replenishment.
- Ensure the shop meets its budgeted sales targets.
- Facilitate and manage Gift Aid processes.
- Maintain high standards of housekeeping and cleanliness.
- Ensure adherence to financial and cash handling policies.
- Manage access (keyholding) for opening and closing the shop, ensuring security is maintained whenever unattended.
- Create and post engaging social media content (e.g., new stock), aligned with Little Stars’ brand and tone of voice.
- Collaborate with the Operations Manager to establish and manage a team of shop volunteers, subject to support if required.
- Ensure knowledge of retail and health and safety legislation, and administrative/cash handling experience.
- Understand the manual nature of the work (e.g., moving stock).
- Act as a brand ambassador for Little Stars, promoting the charity’s work through fundraising events, workshops, and community outreach.
- Comply with GDPR at all times, maintaining a professional boundary with customers.
- Attend relevant meetings and training sessions at Little Stars HQ, Battlefield Enterprise Park.
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Personal Attributes
- Strong customer service skills, with excellent verbal and written communication.
- Self-motivating and able to inspire others, while working well under pressure and changing priorities.
- Energetic, enthusiastic, and deeply committed to teamwork.
Essential Qualifications and Experience
- Experience in retail management, including previous charity retail experience.
- Experience managing Gift Aid processes in a charity retail setting.
- Confidence using social media (e.g., Facebook, Instagram) to create and engage local audiences.
- Access to a car: Requirement to travel to Little Stars’ HQ at Battlefield to restock the shop.
- Excellent attendance and timekeeping.
Terms of Employment
- Six-month probationary period.
- appointment subject to a satisfactory DBS check and references.
What the Role Offers
- Opportunity to make a tangible difference to families across the Shropshire region.
- Career development within a growing charity.
- Contributory pension.
- 25 days holiday per annum (pro rata), plus Bank Holidays.
- Christmas shutdown, during which closure days will be allocated within annual leave entitlement.
Application Process
Please provide your:
- CV* versant covering letter oupling essential requirements and how key responsibilities of the role.
Please address your application to Leanne Farlie and send it via email: leanne@littlestarscharity.org.
Closing date and time: 23 July at 5:00 PM.
Interviews
- Date: 5th or 6th August
- Location: In person at Unit 4, Hussey Road, Battlefield Enterprise Park (SY1 3TE).
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