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Chat Support Agent (Remote) – £30,000 + Training Provided – Entry Level
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Chat Support Agent (Remote) – £30,000 + Training Provided – Entry Level
Location: Remote (United Kingdom)
Salary: £28,000–£32,000 per annum
Job Type: Full-Time / Permanent
About the Role
We are recruiting on behalf of our client for a friendly and customer-focused Chat Support Agent to join their growing remote customer service team. This is an excellent entry-level opportunity with full training provided, making it ideal for graduates, career changers, and candidates with experience in retail, hospitality, administration, or customer service. As a Chat Support Agent, you will provide professional support to customers via live chat, email, and online messaging platforms, ensuring every interaction delivers a positive customer experience.
Key Responsibilities
- Respond to customer enquiries through live chat and online messaging.
- Provide accurate information about products and services.
- Resolve customer queries efficiently and professionally.
- Escalate complex issues to the appropriate teams when required.
- Maintain accurate customer records using CRM systems.
- Process customer requests and update account information.
- Work collaboratively with internal departments to resolve enquiries.
- Deliver a high standard of customer service while meeting response time targets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience
- Excellent written communication and typing skills.
- Strong customer service and problem-solving abilities.
- Good attention to detail.
- Comfortable using computers and online systems.
- Ability to multitask in a fast-paced environment.
- Positive, professional, and empathetic approach.
- Previous customer service, retail, hospitality, administration, or contact centre experience is beneficial.
- No previous chat support experience required – full training provided.
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Benefits
- Fully remote working.
- Competitive salary of £28,000–£32,000 per annum.
- Comprehensive training programme.
- Career progression opportunities.
- Company pension scheme.
- Paid annual leave.
- Employee wellbeing programme.
- Supportive and collaborative team environment.
Why Join?
This role offers an excellent opportunity to build a career in customer support while developing valuable communication, problem-solving, and digital customer service skills. You'll work in a modern remote environment with opportunities for ongoing training and career progression.
Application Process
Due to the high volume of applications, if you do not hear from us within 15 days of applying, please assume your application has been unsuccessful on this occasion.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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