Afrizan People Intelligence BPO
Chief Business Development Officer - Customer Care Solutions UK
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Afrizan People Intelligence BPO is a South African outsourcing provider specializing in Customer Experience (CX), back-office processing, technical support, and functional outsourcing services. With over 40 years of human capital expertise and an executive team bringing more than 50 years of global BPO and CX leadership, the company delivers agile, people-first solutions focused on performance, empathy, and long-term value. Headquartered in Johannesburg with operations in Cape Town and Durban, Afrizan supports national and international CX across voice, non-voice, and digital platforms using tech-enabled, flexible outsourcing models. The organization leverages a strategic sourcing edge through its group of sister companies and places strong emphasis on impact sourcing and youth job creation. Afrizan integrates recruitment, skills development, and social impact into its model, believing that CX success starts with empowered, well-supported people.
Role Description
The Chief Business Development Officer – Customer Care Solutions UK is a full-time remote role responsible for driving growth of customer care outsourcing solutions within the UK market. The role includes leading market entry and expansion strategies, developing and executing business development plans, and building strategic partnerships with key clients and stakeholders.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Day-to-day tasks involve:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Conducting market and competitor analysis
- Shaping value propositions and commercial offerings
- Overseeing sales pipelines
- Collaborating with finance and operations to design scalable, profitable solutions
The role also involves working closely with CX, operations, and delivery teams to ensure solutions are aligned with client needs, performance outcomes, and Afrizan’s impact sourcing and people-first philosophy. The Chief Business Development Officer will represent Afrizan in the UK market, strengthening the brand, supporting bid and proposal processes, and maintaining long-term client relationships.
Qualifications
- Strong Business Development and Sales skills, including experience in winning and growing complex BPO or CX outsourcing contracts.
- Expertise in Strategic Planning and Market Research, with the ability to assess market opportunities, define go-to-market strategies, and translate insights into actionable plans.
- Solid Finance and commercial acumen, including experience with pricing models, budgeting, forecasting, and profitability management.
- Proven experience building and managing senior client relationships in UK or international markets, ideally within customer care, contact center, or BPO environments.
- Leadership experience in a senior commercial or growth role, with the ability to collaborate across operations, technology, and HR to deliver integrated solutions.
- Excellent communication, negotiation, and presentation skills, with the ability to influence at executive level and represent the organization externally.
- Knowledge of CX best practices, digital customer care channels, and tech-enabled outsourcing solutions is highly beneficial.
- Bachelor’s degree in Business, Finance, Marketing, or related field; an advanced degree or equivalent executive experience is advantageous.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location