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Chief Executive Officer – TrustMark – 20237
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Lead TrustMark Through a Critical Next Chapter
Strategic Leadership | Commercial Resilience | Transformation | Stakeholder Confidence | Entrepreneurial & Commercially Astute
Are you ready to lead a purpose-driven national organisation through its next phase of growth, transformation and industry influence?
Do you combine commercial acumen with a genuine commitment to consumer protection, quality standards and long-term societal impact?
Can you inspire and empower senior leaders and colleagues, influence stakeholders at the highest levels, demonstrate an entrepreneurial approach, and balance public-interest objectives with commercial sustainability?
TrustMark is seeking an exceptional Chief Executive Officer to lead the organisation through a period of change, challenge and renewed focus.
This high-profile role calls for a commercially astute, credible and resilient leader who can balance public-interest responsibilities with commercial sustainability, strengthen organisational confidence and engage effectively with colleagues, partners, industry and government stakeholders.
Operating at the heart of quality, standards, consumer confidence and sustainability across the UK built environment and home improvement sectors, TrustMark offers a rare opportunity to make a meaningful and lasting contribution.
The Role at a Glance:
- Role: Chief Executive Officer
- Location: Basingstoke - regular office presence required
- Salary: £150,000 - £160,000
- Benefits: Executive Benefits Package, discretionary bonus and car allowance
- Reporting to: Board of Directors
- Direct Reports: 3
- Organisation Size: c.80 employees
- Sector: Quality Assurance | Consumer Protection | Home Improvement | Retrofit | Built Environment
- Organisation: National Not-for-Profit Distribution Organisation
- Culture: Purpose-Driven | Collaborative | Commercially Minded | Forward Thinking | Transformational
Your Background / Skills:
- Executive Leadership
- Strategic Planning
- Commercial Growth
- Business Transformation
- Digital Transformation
- Stakeholder Engagement
- Government Relations
- Public and Private Sector Partnership Building
- Organisational Development
- Financial Sustainability
- Governance
- Consumer Protection
- Trades, Utilities, Built & Construction
- Energy
About TrustMark
TrustMark is the only UK Government-endorsed quality scheme for home improvements ranging from kitchen and bathroom installations through to energy efficiency and low carbon measures and most things in-between.
As a not-for-profit organisation, TrustMark exists to drive quality, confidence and consumer protection across the industry while supporting the long-term development of a safer, more sustainable built environment.
Operating at the intersection of government, industry and consumers, TrustMark helps strengthen standards, improve trust and create positive outcomes across the home improvement, construction, energy efficiency and retrofit sectors.
As the UK continues to focus on housing quality, energy efficiency, consumer protection and retrofit delivery, TrustMark has a significant opportunity to strengthen its role as a trusted national scheme and industry partner.
We are now seeking a visionary, commercially minded and people-focused CEO to lead TrustMark forward, ensuring the organisation continues to deliver on its public-interest mission while building a resilient and financially sustainable future.
The Opportunity
Reporting to the Board, the CEO will lead TrustMark through its next challenging transformation and allow the individual to build and develop an exciting future for TrustMark.
This is a high-profile leadership role requiring a commercially minded and purpose-driven executive who can navigate complex stakeholder environments, drive organisational change and build long-term sustainability.
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As TrustMark's principal ambassador, you will build trusted relationships across government, industry, regulators and commercial partners, ensuring the organisation remains influential, relevant and positioned for future growth.
This is an opportunity for a leader who can bring vision, pace and clarity, inspiring confidence internally while strengthening TrustMark's impact across the sector.
What You’ll Be Responsible For:
Strategic Leadership and Direction
You will lead TrustMark’s strategic evolution, working closely with the Board to shape a clear, ambitious and commercially sustainable future.
- Set and deliver TrustMark’s long-term vision and strategic priorities
- Turn strategy into focused, measurable operational delivery
- Position TrustMark to capitalise on major market and policy opportunities, including retrofit, energy efficiency, consumer protection and the Warm Homes agenda
- Lead organisational transformation with pace, clarity and purpose
- Balance TrustMark’s public-interest mission with commercial growth, innovation and long-term resilience
Commercial Growth and Financial Sustainability
You will drive the commercial agenda, strengthening TrustMark’s financial position while protecting its purpose and credibility.
- Build new revenue streams, services, partnerships and commercial propositions
- Reduce reliance on government-linked income through diversified growth
- Maintain accountability for financial performance, budgets and strategic KPIs
- Use market insight, data and intelligence to identify future opportunities
- Ensure strong governance, compliance and risk management underpin all growth activity
Executive Leadership and Culture
You will bring visible, energising leadership to the organisation, creating momentum and confidence through change.
- Lead, develop and constructively challenge the Senior Leadership Team
- Build a high-performance culture based on accountability, trust and continuous improvement
- Inspire employees through transformation, ensuring people feel engaged, valued and supported
- Strengthen leadership capability, succession planning and talent development
- Create a shared sense of purpose, ambition and pace across the organisation
Governance, Board Engagement and Risk
You will work effectively with an influential Board, combining strong executive leadership with sound governance and judgement.
- Build a transparent, trusted and productive relationship with the Board
- Provide clear insight, reporting and recommendations to support effective decision-making
- Balance ambition and commercial opportunity with appropriate risk management
- Maintain compliance, integrity and strong organisational governance
- Protect TrustMark’s reputation, independence and public trust
External Leadership and Stakeholder Influence
You will act as TrustMark’s principal ambassador, strengthening its voice, influence and reputation across the sector.
- Build trusted relationships across government, regulators, industry and commercial partners
- Engage with key stakeholders
- Represent TrustMark across the built environment, home improvement, retrofit and energy efficiency sectors
- Lead engagement around policy, regulation and market development
- Act as a confident, credible spokesperson for TrustMark, including with the media where required
About You:
You will be a commercially astute, purpose-driven and transformational executive leader with the confidence, credibility and judgement to lead TrustMark through a significant period of change.
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You may come from construction, retrofit, energy efficiency, home improvement, the wider built environment or another regulated, consumer-focused sector. Experience from financial services or another highly regulated environment may also be relevant, particularly where it has involved consumer protection, risk, compliance, digital platforms or public trust.
You will be entrepreneurial, practical and solutions-focused, with the ability to operate in a fluid policy and commercial environment. You will be comfortable with ambiguity, able to make decisions at pace and capable of balancing opportunity with appropriate governance and risk management.
Just as importantly, you will be a visible and people-focused leader who can generate energy, build confidence and bring people with you.
Naturally, whilst we’d be keen to speak to candidates from construction, retrofit, energy, home improvement, or the wider built environment sector, we’re also excited to hear from leaders across all sectors
What You'll Bring
Essential:
- Proven CEO, MD or Executive leadership experience within a complex, multi-stakeholder environment
- A strong track record of leading transformation, growth and organisational change
- Commercially astute, with experience creating new revenue streams, partnerships or market opportunities
- Strong strategic, financial and operational leadership capability
- Experience working with influential boards and navigating complex governance environments
- An engaging leader who builds high-performing teams and drives accountability
- Exceptional stakeholder management, communication and influencing skills
- Resilient, adaptable and comfortable operating in fast-moving, evolving environments
- High levels of integrity, credibility and sound judgement
Leadership Style
We're looking for a leader who is:
- Visionary, commercially minded and entrepreneurial
- Confident, credible and able to inspire trust at every level
- A practical problem-solver who thrives in ambiguity and change
- Visible, engaging and people-focused
- Comfortable challenging constructively and driving transformation
- Passionate about developing talent and building organisational capability
- Motivated by purpose, impact and the opportunity to leave a lasting legacy
Why Join TrustMark?
This is a rare opportunity to lead a nationally recognised organisation at a pivotal moment in its evolution.
- Shape the future of trust, quality and consumer protection across the UK built environment
- Lead an organisation with significant influence across government, industry and regulatory stakeholders
- Capitalise on major opportunities in retrofit, energy efficiency and home improvement
- Drive commercial growth, digital transformation and long-term organisational sustainability
- Unlock the strategic value of unique data assets and emerging technologies
- Build and inspire a high-performing team through a period of ambitious change
- Create a lasting legacy in an organisation with genuine national impact
This is an exceptional opportunity for a visionary and commercially minded leader seeking a role where purpose and performance go hand in hand.
If you have the leadership presence, commercial acumen and ambition to shape TrustMark's next chapter, we'd love to hear from you.
Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
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