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Ready to shape technology strategy for HSBC Innovation Bank’s UK growth?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Role
HSBC Innovation Bank (HINV) is a high-growth digital environment with ambitions to scale as a legal entity end-to-end bank within Commercial Bank UK and HSBC UK. Reporting to the UK Technology CIO this role is accountable for the full breadth of HINV technology across the UK estate - from strategy and delivery to operational performance. You’ll ensure technology enables HINV’s Growth Strategy and Scale Up ambitions while meeting regulatory and control expectations. Working closely with the HINV OPCO with a non-functional line into the HINV COO you’ll partner across Group Technology HBUK CIB and CMB UK to leverage modern secure and resilient solutions. Success means a well-governed technology portfolio strong service availability and operational resilience and clear oversight of risks incidents and controls. You’ll also position HINV as a test-and-learn environment to pilot emerging technology including AI and automation with robust governance.
What you'll be doing
- Own technology strategy delivery and operational performance for HINV UK in line with Growth Strategy and Scale Up ambitions
- Oversee the HINV UK technology estate including oversight of 549 applications and focus on 172 applications supporting Important Business Services
- Govern the HINV UK change portfolio for technology services including delivery of the $18m change portfolio
- Manage technology operations including incident management critical service reviews and service availability improvements
- Set portfolio prioritisation with associated Value Streams to maximise business value at optimal cost
- Establish technology governance technology investment control and spend optimisation across Run and Change costs
- Partner with HSBC Technology architects to assess solution fit and align to target and future state architecture
- Champion adoption of AI and automation tools across the HINV landscape in partnership with the HINV Head of Business Solutions
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What we're looking for
- Bring substantial experience owning technology strategy delivery and operational performance in a regulated environment
- Demonstrate proven delivery of digital products and services including deployment to and management of mobile and web channels
- Show strong understanding of technology landscape including technology and business architecture and digital platforms
- Evidence experience governing technology investment controls cost optimisation and change portfolio delivery
- Bring experience managing technology operations including incident management service availability and operational resilience
- Demonstrate capability partnering across matrix organisations with senior stakeholders across Business Technology Audit and Regulatory functions
- Show understanding of innovation banking products and services such as accounts payments and lending and the servicing models that underpin them
- Demonstrate experience engaging with regulators where relevant and maintaining strong internal control standards including timely closure of audit and regulatory issues
- Demonstrate understanding of the Senior Manager Certification Regime
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Technology that scales innovation
This role sits at the centre of how HSBC Innovation Bank grows - ensuring the technology underpinning the UK legal entity is secure resilient and ready to scale. You’ll work across HINV UK and the wider HSBC Technology community to deliver outcomes that improve customer journeys strengthen operational resilience and keep governance and controls robust. If you’re excited by shaping a digital technology strategy in a fast-growing environment and turning it into reliable day-to-day performance we’d like to hear from you.
Being open to different points of view is important for our business and the communities we serve.
At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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