Savannah Search Ltd
Chief of Staff
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Chief of Staff – AI-Native SaaS
UK/Europe-based | Remote | £60,000 to £100,000 + equity
We are hiring for a commercially minded Chief of Staff to work closely with the founder of a fast-growing AI-native cutting-edge technology business.
This is a broad, hands-on role combining customer success, account management, sales, and business operations. You will own customer relationships from onboarding through renewal and expansion, while helping build the processes, reporting, and AI-powered workflows required to scale the company.
The business is backed by $13 million in funding from A* capital and angels, with a substantial number of global and enterprise customers. You will join a highly experienced, inspiring team of ten, where every person has a meaningful influence on the company’s direction. It is a fantastic opportunity to join this business in its early stages, work remotely, travel to the US, and benefit from equity early on.
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Responsibilities
- Own customer relationships end-to-end, including onboarding, adoption, support, renewals, and expansion
- Run discovery calls, product demonstrations, and customer trials
- Monitor customer usage and account health, identifying risks and growth opportunities
- Build reporting, automations, and AI-enabled operational workflows
- Analyse customer data, KPIs, and cohort performance
- Gather customer feedback and translate insights into product recommendations
- Support the founder across strategic and operational priorities
About you
You will ideally have:
- 2–6 years’ experience in customer success, account management, or sales within B2B SaaS
- Bachelor's Degree preferred, or equivalent relevant professional experience
- Experience working in an early-stage or high-growth technology company
- Ownership of customer relationships, including renewals and expansions
- Experience presenting product demonstrations to mid-market or enterprise customers
- Strong spreadsheet and data-analysis skills
- Confidence using AI tools such as Claude or ChatGPT
- Familiarity with Clay, sales automation, or related tools
- Excellent written communication and the ability to work effectively in Slack-based environments
- A highly proactive, adaptable approach and comfort working without heavy supervision
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You must be based in the UK/Europe and able to overlap with US East Coast working hours for part of the day.
This opportunity would particularly suit someone who wants broad exposure across a startup and may ultimately aspire to build or run a business of their own.
Salary: £60,000 to £100,000
Equity: Competitive stock options
Location: Remote
Please apply with your CV and a brief note outlining your experience owning B2B SaaS customer relationships.
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