Harrington Starr
Chief Operating Officer
London
Posted about 24 hours ago
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Chief Operating Officer – FinTech / Payments
About the Company
A fast-growing financial services and payments organisation delivering innovative solutions across Banking-as-a-Service (BaaS), payments, foreign exchange (FX), and digital assets.
Key Responsibilities
Operational Leadership
- Develop and execute the operational strategy aligned to business growth objectives.
- Lead operational functions across payments, transaction processing, reconciliation, settlement and banking operations.
- Build scalable processes, controls and operating models to support future growth.
- Drive continuous improvement, automation and operational efficiency initiatives.
- Establish operational KPIs, SLAs and reporting frameworks.
- Partner closely with Technology, Compliance, Finance, Product and Commercial teams.
Payments & Banking Operations
- Oversee operational delivery across payment products and Banking-as-a-Service partnerships.
- Manage domestic and international payment operations.
- Ensure operational resilience across payment processing, settlement, safeguarding and treasury activities.
- Support new product launches and expansion initiatives.
- Manage relationships with banking partners, payment providers and technology vendors.
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Regulatory & Risk Management
- Ensure operational activities remain aligned with FCA expectations and regulatory requirements.
- Maintain strong governance frameworks, controls and audit readiness.
- Work closely with Risk and Compliance teams to identify and mitigate operational risks.
- Ensure policies, procedures and controls remain effective as the business scales.
- Support regulatory reviews and reporting requirements.
Financial Controls & Reconciliation
- Oversee safeguarding, client money processes, reconciliation and settlement controls.
- Ensure accurate operational reporting and financial governance.
- Partner with Finance to maintain robust operational controls.
- Support audit processes and regulatory requirements.
Leadership & Stakeholder Management
- Lead, mentor and develop a high-performing operations team.
- Build a culture of accountability, ownership and continuous improvement.
- Act as a key operational leader across the wider business.
- Build strong relationships with regulators, banking partners and external stakeholders.
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Experience Required
- 10-15+ years’ experience within financial services operations.
- Proven leadership experience within payments, banking, EMI, fintech or Banking-as-a-Service environments.
- Strong understanding of payment operations, transaction processing, settlement and operational controls.
- Experience building and scaling operational frameworks within a growing organisation.
- Strong knowledge of FCA-regulated environments and financial services governance.
- Experience managing cross-functional teams and complex operational processes.
- Excellent stakeholder management, analytical and problem-solving skills.
Desirable Experience
- Experience supporting EMI licensing, regulatory change or authorisation programmes.
- Knowledge of safeguarding, client money, treasury operations and reconciliation processes.
- Background in embedded finance, fintech or high-growth financial technology businesses.
- Exposure to international payments and cross-border financial services.
- Professional qualification in accounting or finance (ACA, ACCA, CIMA or equivalent).
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Skills
Operational Leadership
Payments
Transaction Processing
Reconciliation
Settlement
Banking Operations
Continuous Improvement
Automation
Operational Efficiency
Stakeholder Management
Risk Management
Financial Controls
Client Money
Treasury Operations
Regulatory Compliance
Team Leadership
Location