Leisure People Recruitment
Chief Operations Officer – Sports & Hospitality
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Chief Operations Officer – Sports & Hospitality operator
Southeast England
£96,000+30% bonus+ excellent benefits
We are looking for a Chief Operations Officer for an ambitious southeast England based sports and hospitality operator who provide sports, membership, food & beverage, functions, events and retail in some incredibly diverse venues predominantly within commuting distance of the M25.
Reporting into the CEO, this newly created post will take the lead on developing their food and beverage offering, operating standards and facilities management of their venues and will sit on the executive team to help shape the next phase of their growth journey.
Key Responsibilities
- Develop and deliver a group-wide food & beverage strategy that drives revenue growth, profitability and customer satisfaction across all sites.
- Lead food & beverage operations by establishing consistent service standards, operational procedures and best practice across the portfolio.
- Oversee menu development, pricing, supplier strategy, and procurement
- Lead the strategic management of facilities, CAPX projects, maintenance programmes, compliance and estate performance across all venues.
- Oversee the performance of the Group Chef Manager and Group Facilities Manager, providing strategic leadership and support.
- Partner with General Managers and Executive Team colleagues to deliver operational excellence, commercial performance and organisational objectives.
- Manage operational budgets, identify opportunities for cost efficiencies and revenue growth, and foster a culture of accountability, collaboration and continuous improvement.
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The ideal candidate
- An engaging and influential leadership style with the ability to develop high-performing teams and build strong relationships across a diverse organisation.
- Significant senior operational leadership experience at Director, Group, COO or equivalent level within a multi-site leisure, sports, hospitality or retail business.
- A proven track record of leading food & beverage operations and delivering measurable commercial and operational improvements.
- Strong experience managing facilities, estates or property operations including project management of CAPX projects.
- Demonstrable success leading organisational change, operational transformation and business growth.
- Excellent commercial, financial and strategic planning skills, supported by a data-driven approach to decision making.
- Ideally experience within a membership club environment such as private members, tennis, golf or sports club.
- Have your own transport and living within easy reach of the M25 for regular site visits.
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