Marmion
Chief Professional Services Officer – AI SaaS
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Shape the Future of AI Delivery
We are supporting a fast-growing AI SaaS business in the search for a Chief Professional Services Officer to build and lead a scalable AI Professional Services function during an exciting phase of growth. This is a rare opportunity to work alongside the CEO and wider leadership team, defining the implementation strategy, delivery governance and operational excellence across the business.
£100,000+ per annum, negotiable dependent on experience + Equity
Leeds (Hybrid)
30 Days Holiday + Bank Holidays (rising to 35) + Anniversary Day Off
Wellbeing Support | Bright Exchange Discounts | Free Parking | Team Socials
What You'll Be Doing
- Lead and scale a high-performing AI Professional Services & Implementation function.
- Define deployment methodologies, governance frameworks and delivery standards.
- Own resource planning, budgets, forecasting and commercial performance.
- Oversee successful customer implementations, ensuring projects are delivered on time and within budget.
- Build and develop project, implementation and delivery teams.
- Partner with Sales, Product, Customer Success and Development teams to drive exceptional customer outcomes.
- Provide executive-level visibility across delivery performance, risks and customer success metrics.
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We're Looking For
- Senior leadership experience within Professional Services, Delivery, Deployment or Implementation within an AI, SaaS, software or enterprise solutions environment.
- Proven experience delivering complex AI software implementation projects.
- Strong commercial acumen covering budgets, forecasting, utilisation and profitability.
- Experience building, leading and scaling teams.
- Excellent stakeholder management and executive-level communication skills.
- Experience with Microsoft, Sage or Salesforce ecosystems, ERP, CRM or enterprise software platforms, and a background within Field Service Management or AI workflow automation (desirable).
What Success Looks Like
- Building a scalable AI Professional Services function that supports rapid growth.
- Improving implementation quality, customer satisfaction and time-to-value.
- Increasing utilisation, project profitability and delivery performance.
- Creating a high-performing team and operating model that drives long-term success.
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Why Join?
We are proud to be partnered with a well-funded, ambitious and high-growth SaaS start-up that is helping organisations transform operations through innovative AI software, automation and workflow solutions. Having established strong market traction, the business is now entering a significant growth phase and requires a strategic leader to build their Professional Services capacity that will support future scale and customer success.
If you have the required skills and experience, please apply today. For a more in-depth overview of the role, responsibilities, requirements and success metrics, please visit our website wearemarmion.com to view the full job advert. Alternatively, please contact Matt Pallister for a confidential chat using the contact details listed.
For more on Marmion, check out our 5* reviews on Trustpilot & Google.
Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.
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