NHS Business Services Authority
Chief Strategy Officer
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Chief Strategy Officer
Chief Strategy Officer – NHS Business Services Authority
About the Role
Join the NHS Business Services Authority (NHSBSA) as our Chief Strategy Officer, a pivotal executive role shaping our strategy in a high-impact organisation that touches millions of lives every day.
Reporting directly to the CEO, you will lead the development and delivery of NHSBSA’s strategy, ensuring high-quality, efficient national services that deliver value for taxpayers and support frontline care. As a trusted advisor to the CEO and Board, you will bring insight, innovation, and commercial acumen to drive growth, transformation, and long-term success.
Key Responsibilities
This influential role spans strategy, business development, performance, and assurance. You will:
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Lead system-wide transformation, identifying and delivering growth opportunities while building strategic partnerships across government, the NHS, and key stakeholders.
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Strengthen robust risk and assurance frameworks to build confidence in organisational performance.
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Foster an innovative and customer-focused culture, empowering teams to deliver meaningful impact.
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Ensure NHSBSA remains at the forefront of national business services.
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Location: Leeds, Newcastle, or Eastbourne (with regular travel to Newcastle).
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Key Responsibilities
As the Chief Strategy Officer, you will be accountable for the following:
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Strategic alignment: Shared executive accountability for shaping the organisation’s strategic direction to achieve its mission and contribute to long-term strategic and annual business plans.
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Stakeholder engagement: Developing and implementing strategies to manage NHSBSA’s reputation with key stakeholders.
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Performance and transformation: Leading a diverse directorate to drive strategic priorities for the organisation and broader healthcare landscape, ensuring alignment with evolving NHS needs.
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Innovative solutions: Guiding the transformation agenda, evaluating and prioritising opportunities for transformational change.
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Customer-centric strategy: Designing and communicating a customer strategy that prioritises needs across all NHSBSA services.
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Collaborative planning: Partnering with the Executive and Non-Executive Boards to develop, finalise, and produce NHSBSA’s strategy, business plan, annual report, and long-term vision.
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Strategic execution: Collaborating with business leaders to identify, analyse, and prioritise strategic initiatives and drive execution across all strategic plans.
About the NHS Business Services Authority
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“Here at NHSBSA, what we do matters.” The organisation’s purpose hinges on:
- Managing NHS Pension Scheme
- Facilitating prescription payments
- Delivering services that support: NHS organisations, contractors, and the public—impacting millions of lives.
We design services around customer needs and prioritise a people-centric approach where every colleague has the opportunity to grow. Our shared organisation values: ✔ Collaborative ✔ Adventurous ✔ Reliable ✔ Energetic
Our approach centres on:
- Flexibility: Hybrid working and flexible hours
- Wellbeing and Inclusion: Diverse Lived Experience Networks
- Trust and Support: Every colleague is heard
Why Work Here?
- 27 days’ annual leave
- 23.7% Employer pension contribution
- Flexible working and modern benefits
Beyond core pay, we offer:
- NHS Car Lease Scheme
- Discounted access to high-street and premium partner benefits
Ready to shape impact alongside an organisation committed to healthcare excellence? Take the next step:
- Email: beth.jackson@nhsbsa.nhs.uk (Beth Jackson, Talent Acquisition Lead) for further details.
“We are NHS—people connected to care.” Apply today.
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