Manchester Digital
Chief Technology Officer - OFGEM - SCS1
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Location
Successful candidates may be based in any of our office locations – Cardiff, Glasgow or London. We especially welcome applicants from Cardiff and Glasgow.
About The Job
Job summary
Across government, digital and technology transformation is no longer simply an enabling function; it is central to how public bodies deliver better services, protect resilience, support policy outcomes and respond to the growing expectations of citizens, businesses and colleagues. Ofgem has a vital role in the UK’s energy system, protecting consumers and helping to enable a more secure, fair and sustainable energy future. As the organisation continues to evolve, technology will be critical to how Ofgem modernises its services, strengthens its platforms and supports wider government priorities.
Ofgem is on an exciting transformational journey. Within Digital, Data and Security Services, we are strengthening the foundations of our technology estate, building greater internal capability, and creating the platforms, services and governance needed to support a modern regulator. With a largely Microsoft and Azure-based environment, significant use of Salesforce, and major business transformation underway through the deployment of Workday, this is an opportunity to join Ofgem at a pivotal moment and help shape the next stage of its digital and technology maturity.
As Chief Technology Officer, you will play a central role in leading Ofgem’s technology and platform agenda. You will have responsibility for platform engineering, systems engineering, networks, firewalls, and architecture at all levels, ensuring that foundational technology supports the organisation’s regulatory and delivery services. You will also lead the technical direction for major platform transformation, including Workday, which will replace existing finance and HR systems, while continuing to develop the organisation’s use of Salesforce and CRM capability.
This is a core CTO role with real breadth, complexity and influence. You will inherit a team that needs clear leadership, renewed confidence and stronger capability. The successful candidate will need to re-engage the team, hold people to account, improve ways of working and empower colleagues to deliver without always needing direct intervention. The role will require someone who can dip into detail where necessary, but who knows how to step back, create structure and enable the team to stand on its own.
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Job Description
You will be responsible for:
- Leading Ofgem’s core technology and platform agenda, including platform engineering, systems engineering, networks, firewalls, architecture, and the technology foundations that support regulatory and delivery services.
- Providing technical leadership for major transformation programmes, including the deployment of Workday across finance and HR, while supporting the continued development of Salesforce and improved CRM capability.
- Building and developing the technology team by improving capability, culture, coordination, processes and accountability within a team that has been through significant change.
- Leading the Technical Design Authority and setting architectural standards, ensuring Ofgem’s technology blueprint and roadmap are fit for the future and that cloud capability is used more effectively.
- Managing demand, prioritisation and stakeholder expectations, recognising that the team cannot deliver everything and will need efficient governance, sequencing, and influence across the business.
- Controlling the spread of shadow IT by working intelligently with stakeholders, negotiating effectively, improving confidence in central technology, and preventing further uncontrolled technology adoption.
- Working across government, including with the Department for Energy Security and Net Zero, GDS, cross-government CTO groups, and the Pipeline Assurance Group, ensuring Ofgem remains connected to wider government technology direction.
- Managing suppliers and systems integrators effectively, bringing clarity, coordination, and commercial grip in a small but complex organisation.
- Looking ahead over the next three to five years, considering how emerging technology, including AI, can support more effective, efficient, and resilient services across Ofgem.
We are looking for a credible, emotionally intelligent, and delivery-focused technology leader who can operate with trust, judgement, and influence. You may have built your career through business architecture, enterprise architecture, solutions architecture, or broader technology leadership, but you will bring strong Microsoft experience, an understanding of complex platform environments and the ability to lead through ambiguity.
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Government or wider public sector experience would be beneficial, but what matters most is your ability to lead people through change, influence senior stakeholders, build capability, and create confidence in technology as a strategic enabler. This is an opportunity to play a significant role in Ofgem’s transformation, shaping the technology foundations of a critical government organisation at a time when its work has never been more important.
Person specification
Essential Criteria
- Demonstrate a track record of thought leadership in emerging technologies — such as AI, data platforms, cybersecurity, or cloud-native solutions (Lead Criteria).
- Demonstrate leading the professionalisation of technology teams by developing processes, embedding modern ways of working, to ensure an organisation has the specialist frameworks and skills it needs (Lead Criteria).
- Demonstrate leading the evolution and delivery of the existing comprehensive technology strategy and roadmap that aligns with an organisation’s short term needs and long-term aspirations, including influencing the business towards common corporate platforms.
- Strong ability to influence non-technical stakeholders: ability to translate technology strategy for non-technical business leaders, and gain buy-in.
- Cross government engagement includes representing Ofgem in government CTO/technology forums.
- Demonstrate making technology decisions that balance cost, functionality, and capability, guiding funding decisions and ensuring investments deliver long-term value.
- Demonstrate identifying emerging trends in technology, data, and cybersecurity, and evaluate their relevance and potential impact on an organisation and guide informed decision-making across technical and non-technical stakeholders.
- Provide strong commercial and supplier management across system integrators including Salesforce delivery partners and smaller specialist suppliers.
- Previous Microsoft/Azure environment experience.
Desirable Criteria
- Demonstrate leading complex technology transformation initiatives.
- Government or wider PS experience would be helpful. This can be either through a role in Gov/PS, or by working closely with the sector.
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