About you

Working alongside Social Workers, Contact Information Officers and Team Leaders, you'll be responsible for processing and recording a high volume of referrals and contacts each day.

• Ensure information is accurately entered onto our case management systems,
• Maintain high standards of data quality and direct referrals to the appropriate teams.

With approximately 1,500–2,500 contacts received each month, you'll play an important role in helping the service respond efficiently to children, families and professionals.

You'll also have opportunities to support service improvements, contribute to digital initiatives and explore new technologies that enhance the way the team works.

What we're looking for

• Experience in an administration or data processing role.
• Excellent attention to detail and accuracy when handling sensitive information.
• Strong organisational, prioritisation and time management skills.
• Confidence using Microsoft Office or Google Workspace applications.
• The ability to manage competing priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• A proactive, adaptable and collaborative approach to work.

Experience within Children's Services, Social Care, Local Government, Health, Safeguarding or a referral-based environment would be advantageous but is not essential.

By joining our SPA team, you'll become part of a supportive and collaborative service where your work genuinely matters. Every referral you process helps ensure children and families receive timely support, making a real difference to their lives. If you're looking for a rewarding administrative role where no two days are the same, we'd love to hear from you.