Leicestershire County Council
Children's Service Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Children's Service Agent
Job Description
First Response Children’s Service Agent
Leicestershire County Council
Role Overview
An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services Business Support Team as a First Response Children’s Service Agent.
The primary role is to act as the first point of contact for Children’s Social Care service users via telephone and email. This position supports Bailiff and Beatrice Bailiff across locality areas, handling urgent enquiries and safeguarding concerns daily.
About the Role
You will join a motivated team committed to excellent customer service within the Children and Family Services framework.
Main Duties and Responsibilities
- Collaborate with internal/external agencies to safeguard children/youth and ensure appropriate referrals for optimal outcomes.
- Provide a high-quality, professional service to First Response Children’s Duty users, addressing concerns appropriately.
- Process referrals received via telephone/email, managing multiple generic email inboxes for varying referral types.
- Use case management systems to input accurate, timely information and gather missing data.
- Partner with agencies to obtain mandatory information for cases.
- Communicate effectively with:
- Social Workers
- Team Managers
- Professionals
- Members of the public
- Escalate immediate safeguarding concerns to senior staff as required.
- Follow written processes/guidance while prioritising workload and collaborating within a team.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
To apply, candidates must demonstrate experience/met the following:
- Hold a NVQ Level 2 in Customer Services (or equivalent experience in a customer-facing role).
- Experience communicating with diverse stakeholders (e.g., professionals, public) in a professional manner.
- Familiarity with child/young person needs and available services.
- Ability to handle sensitive/distressing information while maintaining confidentiality.
- Proven track record of working in a fast-paced, high-pressure environment.
- Confident workload prioritisation, self-initiative, and teamwork under tight deadlines.
- Basic computer skills with accurate typing experience.
Our values prioritise inclusive and accessible services—adhering to these will be assessed during selection.
Did you know? Reasonable adjustments are considered for applicants with disabilities. We are a Disability Confident Employer. Flexible working (e.g., part-time, hybrid, job-sharing) may be discussed—contact Simon Parn for options.
Need guidance?
- Organisation questions: Simon Parn (Senior Business Support Officer)
- Email: Simon.Parn@leics.gov.uk
- Phone: 0116 305 5772
Additional Information
How to Apply
- Application Required: A supporting statement addressing the "About You" criteria above (missing this will lead to application rejection).
- Recruitment Process: Fair, accessible, and aligned with your potential. [Useful apply tips on the careers site](link provided).
- Early Closure: Vacancy may close early if sufficient applications are received—apply promptly.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Need help?
- Technical/apply format issues: Contact Leicestershire’s Employee Service Centre (Call 0300 3030222 (option 2) or raise an online request) or visit https://emss.org.uk/support.
About Us
Leicestershire County Council
Delivers public services to enhance lives across Leicester. Employees play a vital role, offering meaningful careers with valued input. About Us.
Recruitment Process
- Fair, skills-focused, and tailored to your strengths.
Organisational Values
Cultural cornerstones underpin operations and collaboration.
Employee Benefits
Practical support for varied stages of life, via:
£ [26,832–28,146 p/a] (Pro-rata for part-time)
- Work Location: County Hall, Glenfield, Leicester LE3 8RA
- **Hours:**1× 37-role or 1× 30-role hours per week (Fixed-term contract, ending 31/03/2027).
Closing Date: 19th July 2026 Apply to submit your application: Insert "Join us" link here. Agreements apply: read Terms.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills