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Chocolatier
Chocolatier / New Product Development
About the Role
As our Chocolatier/New Product Development, you’ll be a core part of the chocolate team, working hand-in-hand with the Head of Chocolate to bring our cocoa-free products to life. This is a genuinely hands-on role—split between:
- Production, including making samples, fulfilling customer briefs, and keeping the lab running smoothly.
- Development, helping test, refine, and scale new recipes and formats.
You’ll need a sharp palate, a methodical mindset, and a real passion for getting texture, flavour, and functionality right. You’ll take pride in your work and records, maintain the highest food safety standards, and thrive in a collaborative, fast-paced environment.
Responsibilities
Production & Samples
- Prepare and produce customer samples, sales samples, and bespoke requests accurately and on time.
- Support day-to-day production planning and scheduling in collaboration with the Head of Chocolate.
- Maintain quality, consistency, and efficiency across all production runs.
- Manage stock levels, ingredient prep, and lab organisation to ensure smooth production flows.
Recipe Development & R&D
- Develop and test new cocoa-free chocolate recipes, prioritising flavour, texture, and product objectives.
- Work closely with the Head of Chocolate on trials of new substrates, formats, and formulations.
- Support technology transfer from lab-scale trials to pilot and production runs.
- Contribute to the continuous improvement of existing products by incorporating customer and internal team feedback.
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Quality, Safety & Documentation
- Maintain rigorous food hygiene and safety standards, including full HACCP compliance.
- Keep accurate batch records, development notes, and QMS documentation.
- Support audit readiness and internal quality control processes.
Cross-Functional Collaboration
- Coordinate timelines, stock, and bespoke production requests with the Operations team.
- Prepare for tastings, demos, and customer-facing events in support of the Commercial team.
- Gather and provide customer insights to inform future recipe and product improvements.
Requirements
- A background in pastry or chocolate—either professional experience or formal training is strongly preferred.
- Strong intuition for texture, flavour, and technique, with the ability to translate this into repeatable, scalable recipes.
- Hands-on experience in a production or development kitchen environment.
- A methodical, detail-oriented approach to problem-solving and troubleshooting.
- Solid food safety knowledge—adequate experience with HACCP is ideal.
- Excellent recordkeeping skills and a collaborative, team-first working style.
- Genuine curiosity about innovative ingredients and sustainable food systems.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
While chocolate experience is advantageous, it’s not mandatory—the right attitude, curiosity, and willingness to learn matter most.
If you don’t meet every requirement but possess the relevant skills and motivation, we encourage you to apply.
Salary & Benefits
- Competitive salary, based on experience.
- Professional development opportunities to grow with a rapidly scaling company.
- A collaborative and inclusive workplace that values craft, creativity, and diverse perspectives.
- A vibrant East London office complete with barista-level coffee and great snacks.
- The chance to contribute to a more sustainable and ethical food system.
Note: Applicants must already have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role, and applications requiring sponsorship cannot be considered.
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