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Job Description
CIAM Architect (Contract)
Contract: 6–12 Months
Location: Hybrid / Remote London
Day Rate: Competitive, Outside
Overview
We are seeking an experienced CIAM Architect to lead the design and delivery of Customer Identity & Access Management solutions, ensuring secure, scalable, and seamless customer experiences across digital platforms. The role will combine strategic architecture leadership with hands-on engagement across customer journeys, security, and delivery teams.
Key Responsibilities
- Define and deliver the CIAM architecture vision, strategy, and roadmap.
- Provide external-facing thought leadership on identity trends, emerging technologies, and industry best practices.
- Design solutions for SSO, MFA, passwordless authentication, social login, federation, and customer lifecycle management.
- Lead architecture for OAuth 2.0, OpenID Connect, SAML, SCIM, and API security.
- Prioritise and manage the CIAM architecture and delivery backlog in line with business priorities.
- Conduct customer journey risk assessments, identifying security, privacy, and user experience risks.
- Work closely with business, security, product, and engineering teams to translate requirements into solution designs.
- Ensure compliance with GDPR and security best practices.
- Provide technical leadership and governance throughout delivery and implementation.
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Required Experience
- Extensive experience in CIAM architecture roles.
- Strong knowledge of OAuth 2.0, OpenID Connect, SAML, SCIM, and modern authentication methods.
- Hands-on experience with platforms such as Microsoft Entra External ID, Okta, Auth0, ForgeRock, or Ping Identity.
- Experience designing cloud-based identity solutions (Azure, AWS, or GCP).
- Experience assessing and improving digital customer journeys.
- Strong stakeholder management, communication, and influencing skills.
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Desirable
- TOGAF, CISSP, CISM, or Microsoft security certifications.
- Experience in regulated environments (Financial Services, Public Sector, Healthcare, Retail).
- Knowledge of Zero Trust, adaptive authentication, identity fraud prevention, and customer experience optimisation.
Deliverables
- CIAM vision, strategy, and target-state architecture.
- Prioritised architecture backlog and roadmap.
- Customer journey risk assessments and recommendations.
- Solution designs, standards, and governance documentation.
- Support for implementation, assurance, and stakeholder engagement activities.
Ideal Candidate
A pragmatic CIAM specialist with strong architecture and consulting skills, capable of shaping identity strategy, assessing customer journey risks, prioritising delivery roadmaps, and guiding organisations towards modern, secure customer identity platforms.
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