@mecscomms
Cisco Catalyst NOC Engineer (Birmingham)
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Cisco Catalyst NOC Engineer
Birmingham, West Midlands, B10 0HQ | Shift Operations - 24 x 7 x 365
Role
Cisco Catalyst NOC Engineer / Network Operations Engineer / Network Engineer
Key Skills
Cisco Catalyst, Cisco 9300, Cisco 9500, Cisco 3850, Network Operations Centre (NOC), TAC, NMC, Layer 2, Layer 3, OSPF, BGP, VLAN, STP, QoS, CCNA, CCNP, Network Monitoring, Incident Management, Shift Operations, 24x7 Support
Location
Small Heath, Birmingham, West Midlands, B10 0HQ
Type
Temporary Contract
Hours
8-Hour Shifts | 24 x 7 x 365 Operational Environment (Days, Nights, Weekends & Bank Holidays)
Overview
@mecscomms is recruiting for experienced Cisco Catalyst NOC Engineers / Network Operations Engineers to support critical network infrastructure within a high-availability 24x7 operational environment.
This is an excellent opportunity for experienced Network Operations Centre (NOC), TAC or Network Monitoring Centre (NMC) professionals with strong Cisco Catalyst switching expertise to join a fast-paced operational support environment focused on network stability, fault resolution, and service continuity.
Successful candidates will possess strong operational networking capability, proven experience within shift-based support environments, and deep technical expertise across Cisco Catalyst switching technologies including Catalyst 3850, Catalyst 9300, and Catalyst 9500 platforms.
Purpose
To provide 24x7 operational support, monitoring, incident management, and technical troubleshooting across critical Cisco network infrastructure, ensuring maximum network availability, performance, and service reliability.
Technology Stack
- Cisco Catalyst 3850 / 9300 / 9500
- Cisco IOS / IOS-XE
- Layer 2 & Layer 3 Networking
- OSPF / BGP Routing
- VLANs / STP / QoS
- Network Monitoring & Alerting Tools
- Incident & Fault Management Systems
- Network Performance Monitoring
- Configuration Management & Backup
- WAN / LAN Infrastructure
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Keywords
NOC Engineer, Network Operations Engineer, Cisco Network Engineer, Cisco Catalyst Engineer, TAC Engineer, NMC Engineer, Shift Network Engineer, Cisco 9300, Cisco 9500, Cisco 3850, Network Support Engineer, CCNA, CCNP, Network Monitoring, Incident Management, Layer 2, Layer 3, OSPF, BGP, VLAN, STP, QoS
Core Activity
- Provide 24x7 operational network support within a high-availability environment
- Configure, manage, and troubleshoot Cisco Catalyst network infrastructure
- Monitor network performance and respond to incidents proactively
- Support fault isolation, escalation, and service restoration activities
- Maintain accurate operational documentation and shift handovers
- Work collaboratively within a shift-based Network Operations Centre environment
- Ensure service continuity across critical infrastructure
Responsibilities
- Configure, support, and troubleshoot Cisco Catalyst switches including Catalyst 3850, 9300, and 9500 series
- Perform proactive network monitoring and incident response within a 24/7 operational environment
- Act as the primary technical escalation point during operational shift coverage
- Diagnose Layer 2 and Layer 3 networking faults across LAN/WAN infrastructure
- Support routing and switching environments including OSPF, BGP, VLANs, STP, and QoS
- Escalate complex incidents efficiently while maintaining clear stakeholder communication
- Complete accurate shift handovers and operational reporting
- Maintain network diagrams, configuration backups, and operational documentation
- Support continuous improvement and operational optimization initiatives
Deliverables
- High network availability and operational uptime
- Rapid incident response and fault resolution
- Accurate operational documentation and reporting
- Stable and optimized Cisco network performance
- Effective 24x7 service continuity support
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Working Environment
- High-availability Network Operations Centre (NOC)
- 24x7 Shift-Based Operations
- Fast-paced telecoms and enterprise network environment
- Collaborative operational support teams
- Critical infrastructure support programme
Candidate Profile
Candidates should possess strong hands-on experience operating within a Network Operations Centre (NOC), TAC, or similar operational support environment. You will be technically strong, operationally focused, and capable of performing effectively within a high-pressure shift-based support function. Your experience is likely to include some of the following:
Essential
- Strong Cisco Catalyst switching experience
- Hands-on support of Catalyst 3850, 9300, and/or 9500 platforms
- Experience within a NOC, TAC, or 24x7 operational support environment
- Strong Layer 2 / Layer 3 networking capability
- OSPF, BGP, VLAN, STP, and QoS troubleshooting experience
- Network monitoring and incident management expertise
- Excellent fault-finding and troubleshooting capability
- Strong communication and shift handover skills
- Ability to work effectively within shift rotation patterns including nights and weekends
Desirable
- CCNA or CCNP Enterprise certification
- Telecoms or service provider network experience
- Experience supporting enterprise-scale environments
- Exposure to high-availability or mission-critical infrastructure
- Experience with network performance optimization
Key Traits
- Calm under pressure during critical incidents
- Strong analytical and troubleshooting mindset
- Proactive and operationally focused
- Excellent team collaboration and communication skills
- Strong attention to detail and service quality
- Customer and service-oriented approach
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