Senedd
Citizen Engagement Manager (Temporary)
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Senior Engagement Analyst – Citizen Participation
About the Role
A key position within the Senedd Commission’s Engagement Services, supporting the formation and implementation of award-winning citizen engagement programmes to inform public scrutiny by Senedd committees and the wider Parliament.
The ideal candidate will bring expertise in qualitative engagement methodologies, ethical research practices, and public participation principles, ensuring diverse voices are heard in meaningful, accessible ways.
Key Tasks
Engagement Design and Methodology
- Collaborate with committee clerks, researchers, and Members to define:
- Engagement objectives
- Target audiences (e.g., marginalised groups, experts by experience)
- Inquiry timelines and methods
- Accessibility and ethical criteria
- Plans for integrating findings into committee scrutiny
- Design and deliver ethical, accessible, qualitative engagement using:
- Individual/group interviews
- Focus groups
- Online tools (Senedd’s Online Engagement Tool)
- Deliberative sessions, creative approaches, and social surveys
- Demonstrable experience in selecting/validating appropriate methodologies
- Develop clear participant materials:
- Information sheets, consent forms, topic guides
- Survey/questions, stimuli, engagement proposals, and accessibility docs
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Fieldwork, Support and Stakeholder Relationships
- Build and maintain relationships with:
- Partnerships, community groups, and external entities
- Gatekeepers (e.g., healthcare providers) to ensure representative participation
- Support participants pre-, during and post-engagement:
- Assessing access needs (e.g., disability adjustments)
- Explaining how their input shapes evidence sessions and reports
- Delivering considerate feedback around impact/governance
- Facilitate safe, inclusive spaces for participants to share living experience:
- Promote a child-safe culture and confidentiality
Analysis, Reporting and Scrutiny Influence
- Thematic analysis of qualitative data aligned to:
- Committee scrutiny demands (e.g., conflicts in evidence, solutions-focused inquiry)
- Create accessible output for:
- Reports, summaries, and case studies
- Digestible synthesised evidence for:
- Committee briefings and session discussion
- Policy recommendations/Plenary debates
- Plaints/complaint committees/workstream follow-ups
Project Management and Delivery
- Lead across programme timelines:
- Worked seamlessly with teams on multiple committees simultaneously
- Prioritise qualitative depth where needed amid pressures
- Coordinate with:
- Engagement and other Senedd service teams
- Timelines/inputs from corresponding scrutiny committees
- Work to internal quality QA processes for Citizen Engagement work
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Ethics, Evaluation and Service Improvement
- Uphold ethical and Senedd data standards:
- Informed consent, anonymisation protocols, privacy law
- Protecting illustrators, disabled/neurodivergent participants etc.
- **Respond to calls for improvement by Commission leadership:
- Publish work in Human Rights Documentation labs etc.
- Keep current with developments in:
- Social research methods, participatory methodologies
- Digital engagement tools, accessibility, public scepticism around evidence
Key Success Criteria
- Expertise in ethical qualitative data collection (for Senedd/media use)
- Track record delivering timely, high-impact program analysis/reports
- Ability to build relationships with questioning public/ vite critics effectively
Signpost: Deadline 23 February • Candidates to submit via [online system]
Bilingual office [sic]; position offers flexible working.
Essential: Degree-level education (or accredited alternative with evidence). Desirable: Evidence of working in public service context.
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