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Citrix Engineer
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Senior Citrix Support Engineer
Location: Central London (Office Based – 5 Days Per Week)
Salary: £50,000 - £60,000
Contract: Permanent, Full-Time
We're working with a well-established organisation seeking an experienced Senior Citrix Support Engineer to join its internal technology team.
This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business. You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service.
This opportunity would suit someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies.
Key Responsibilities
- Provide high-quality IT support to users across the business.
- Deliver an outstanding customer experience, acting as a trusted point of contact for technical support.
- Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications.
- Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies.
- Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels.
- Administer and support Microsoft Active Directory, Entra ID and Microsoft 365.
- Configure and support Windows devices, user accounts and permissions.
- Diagnose and resolve hardware, software, networking and desktop support issues.
- Support user onboarding, offboarding and device provisioning.
- Work collaboratively with internal IT colleagues and third-party suppliers.
- Create and maintain technical documentation and knowledge base articles.
- Contribute to continuous improvement across the IT support function.
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Required Experience
- Previous experience as a Senior IT Support Engineer, Senior Citrix Support Engineer, Infrastructure Support Engineer, Desktop Support Engineer, EUC Engineer or similar.
- Strong hands-on experience supporting and troubleshooting Citrix environments.
- Experience working at 3rd Line level within an enterprise support environment.
- Administration of Active Directory and Microsoft Entra ID.
- Good working knowledge of Microsoft 365.
- Experience working within a busy, ticket-driven IT support environment.
- Strong troubleshooting skills across Windows desktop technologies and end-user devices.
- Excellent communication and stakeholder management skills.
- A customer-first approach with a genuine passion for delivering outstanding IT support.
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Desirable Experience
- Citrix Cloud or Citrix DaaS.
- Citrix Director and Citrix Studio.
- Windows Server administration.
- Microsoft Intune or Endpoint Manager.
- ServiceNow or similar ITSM platforms.
- ITIL Foundation.
- Relevant Microsoft or Citrix certifications.
What's on Offer
- Competitive salary of £50,000 - £60,000 plus benefits.
- A varied and rewarding role supporting a diverse user base.
- Exposure to modern Microsoft and Citrix technologies.
- Ongoing learning and professional development.
- Supportive and collaborative team environment.
- Excellent opportunities for career progression.
If you have strong Citrix support experience and enjoy delivering high-quality technical support in a hands-on environment, we'd love to hear from you.
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